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Thread: Account Activation Problems/Usergroup issue [Merged]

  1. #11
    Senior Member Honor's Avatar
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    Hi Suzanna, this is something an administrator has to fix. I'll send a message

  2. #12
    Junior Member Berney Dagalea's Avatar
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    Activation Problem

    Hi. Can someone help me? I cannot activate my forum account. It says...

    "This user's primary usergroup is also listed as a secondary group for this user. Please change the primary group or remove the secondary group."

    Please help me. Thank you.




    Town Name : Highgarden
    Town Level : 23
    Zoo Level : N/A
    Co-op Name : House Tyrell Regatta
    Co-op Tag : #HUFEQ3
    Platform : Android 6.0.1
    Code : JXTSF4
    Last edited by Berney Dagalea; 09-13-2017 at 08:23 AM.

  3. #13
    Senior Member Honor's Avatar
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    This is something that a forum admin must fix. I'll PM one and see if they can get it sorted

  4. #14
    Junior Member Berney Dagalea's Avatar
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    Quote Originally Posted by Honor View Post
    This is something that a forum admin must fix. I'll PM one and see if they can get it sorted


    Thank you for the fast response. Now all I have to do is wait. I hope it'll be fixed ASAP because I love hanging out in forums. I miss hanging out in forums like this. The last one I'd been was almost 5 years ago, some old FlyFF forums. Hehe.

    EDIT :

    Oh and I just noticed that I wasn't suppose to write this here. I'm sorry for posting on the wrong sub-forum. Can this post be transferred to the Township Troubles & Solutions? If it's possible. Thank you.
    Last edited by Berney Dagalea; 09-14-2017 at 01:41 PM.
    Be a leader. Be a friend. Be of service.

    Town Name : Highgarden
    Town Level : 40
    Platform : Android 6.0.1
    Code : JXTSF4

    Since September 2, 2017 and counting...

  5. #15
    Hey Berney,

    It's actually just fine to post here regarding forum issues.

    The TT&S sub-forum is more geared towards in-game problems.

    Let us know if your activation gets sorted soon!
    Last edited by Amoria; 09-13-2017 at 05:15 PM.
    Town: Amoria (Level 90)
    Platform: iOS (WVMX6K) + Facebook
    Always looking for friends who are kind, helpful, & design their towns to look like real ones.

  6. #16
    Hi Suzanna! Could you tell me if it's better now?

  7. #17
    Junior Member Berney Dagalea's Avatar
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    Quote Originally Posted by Amoria View Post
    Hey Berney,

    It's actually just fine to post here regarding forum issues.

    The TT&S sub-forum is more geared towards in-game problems.

    Let us know if your activation gets sorted soon!
    Oh! Thank you and I hope it won't be too long.

    Btw, what are the advantages of having an activated account?
    Be a leader. Be a friend. Be of service.

    Town Name : Highgarden
    Town Level : 40
    Platform : Android 6.0.1
    Code : JXTSF4

    Since September 2, 2017 and counting...

  8. #18
    Junior Member Berney Dagalea's Avatar
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    Hi Nataly. I have the same problem.

    I posted this in Township Lounge about 2 days ago.

    https://forum.playrix.com/showthread...vation-Problem

    Please fix my account. Thank you and more power!
    Be a leader. Be a friend. Be of service.

    Town Name : Highgarden
    Town Level : 40
    Platform : Android 6.0.1
    Code : JXTSF4

    Since September 2, 2017 and counting...

  9. #19
    I am also getting the same error message upon account activation.

    I also signed up through Facebook.

  10. #20
    Quote Originally Posted by Shaynuh View Post
    I know this isn't app related however, I couldn't find a more appropriate place to post this. When I clicked the link provided in the email to verify my account it routes me to a page on here that says:

    "This user's primary usergroup is also listed as a secondary group for this user. Please change the primary group or remove the secondary group"

    Is this going to affect my ability to participate within this community?
    I received EXACTLY the same message after I clicked on the link to activate my account. And then afterwards, when I tried to type in the activation code manually after pasting the activation url into the address bar, I received another error message stating something like my account cannot be activated and I have to email forum admin via the provided link. I emailed the forum admin. and so far no answer.

    But I am so far able to post to the forum OK but my reply to the thread that I started titled "Lost TWO levels..." still has not been posted after being sent to moderator for approval yesterday.
    Last edited by GardenSteve; 10-02-2017 at 04:32 AM.

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