Account Activation Problems/Usergroup issue [Merged]

[Honor]

Hi Suzanna, this is something an administrator has to fix. I'll send a message

[Berney Dagalea]

Hi. Can someone help me? I cannot activate my forum account. It says...

"This user's primary usergroup is also listed as a secondary group for this user. Please change the primary group or remove the secondary group."

Please help me. Thank you.



Town Name : Highgarden
Town Level : 23
Zoo Level : N/A
Co-op Name : House Tyrell Regatta
Co-op Tag : #HUFEQ3
Platform : Android 6.0.1
Code : JXTSF4

[Honor]

This is something that a forum admin must fix. I'll PM one and see if they can get it sorted

[Berney Dagalea]

This is something that a forum admin must fix. I'll PM one and see if they can get it sorted

Thank you for the fast response. Now all I have to do is wait. I hope it'll be fixed ASAP because I love hanging out in forums. I miss hanging out in forums like this. The last one I'd been was almost 5 years ago, some old FlyFF forums. Hehe.

EDIT :

Oh and I just noticed that I wasn't suppose to write this here. I'm sorry for posting on the wrong sub-forum. Can this post be transferred to the Township Troubles & Solutions? If it's possible. Thank you.

[Amoria]

Hey Berney,

It's actually just fine to post here regarding forum issues.

The TT&S sub-forum is more geared towards in-game problems.

Let us know if your activation gets sorted soon!

[Nataly Kuzmina]

Hi Suzanna! Could you tell me if it's better now?

[Berney Dagalea]

Hey Berney,

It's actually just fine to post here regarding forum issues.

The TT&S sub-forum is more geared towards in-game problems.

Let us know if your activation gets sorted soon!

Oh! Thank you and I hope it won't be too long.

Btw, what are the advantages of having an activated account?

[Berney Dagalea]

Hi Nataly. I have the same problem.

I posted this in Township Lounge about 2 days ago.

https://forum.playrix.com/showthread...vation-Problem

Please fix my account. Thank you and more power!

[Mitchy]

I am also getting the same error message upon account activation.

I also signed up through Facebook.

[GardenSteve]

I know this isn't app related however, I couldn't find a more appropriate place to post this. When I clicked the link provided in the email to verify my account it routes me to a page on here that says:

"This user's primary usergroup is also listed as a secondary group for this user. Please change the primary group or remove the secondary group"

Is this going to affect my ability to participate within this community?

I received EXACTLY the same message after I clicked on the link to activate my account. And then afterwards, when I tried to type in the activation code manually after pasting the activation url into the address bar, I received another error message stating something like my account cannot be activated and I have to email forum admin via the provided link. I emailed the forum admin. and so far no answer.

But I am so far able to post to the forum OK but my reply to the thread that I started titled "Lost TWO levels..." still has not been posted after being sent to moderator for approval yesterday.