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Thread: Leader's Account Hacked - URGENT HELP NEEDED!

  1. #11
    Junior Member
    Join Date
    Oct 2016
    Location
    London, UK / Shanghai, CN
    Posts
    33
    Playrix thanks for bringing our leader back just before the start of this regatta, really appreciated.

    He's now back at level 190 and all the statistics (coins, t-cash, warehouse) remain intact.

    However that lasted only 2 hours and he was blocked again. Can you please fix him permanently?

    Thanks!

    leader-0725.jpg

  2. #12
    Junior Member
    Join Date
    Oct 2016
    Location
    London, UK / Shanghai, CN
    Posts
    33
    To Playrix:

    Our leader's account was fixed again today and he's back in the game. But just now all of us were kicked out of the coop and the coop has been dismissed.

    This is getting truly outrageous now and obviously someone is trying to attack the game maliciously. I can see that the same thing happened to the Russian group фортуна(currently no.16 on the GLB) and the coop is now not found. Could it be that they were also attacked by the same hacker?

    When our leader logged back into the game he found his game interface changed into Russian (It was previously Chinese).

    Playrix can you track down the IP address of the hacker doing this and also anything you can do to bring our coop back again?
    Last edited by ang township; 07-26-2017 at 08:16 PM.

  3. #13
    Junior Member
    Join Date
    Oct 2016
    Location
    London, UK / Shanghai, CN
    Posts
    33
    Dear Devs,

    Our whole team has been waiting for a week now and still nothing not even a message from Playrix even though I PMed Albina a few times

    Our coop was formed more than a year ago and was one of the best coops out there. We were the best coop for 4 times in the past global events and we were in the golden league for 50+ weeks.

    How can the hacker dismiss our coop so easily and playrix can do nothing about it?

  4. #14
    Gold Member Amoria's Avatar
    Join Date
    Aug 2016
    Location
    London, UK
    Posts
    871
    Hi Ang

    I'd reccomend PM-ing Nastya. Albina has been a bit under the weather/not feeling well.

  5. #15
    Junior Member Albina Syrbu's Avatar
    Join Date
    May 2017
    Posts
    58
    Dear players,
    I am very sorry for the delayed response and for the inconvenience caused by the situation your team faced! Thank you very much for the information provided, I have passed it to the developers. I will keep in touch with you and once there is any news, I'll let you know. Have a nice day!

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