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Thread: Common Issue: Forum Time Out & Moderated Posts

  1. #21
    Hi Cathy,

    I've referred the issue along to Albina and Nastya. I'll keep an eye on how things develop from there.

    Again, so sorry for the inconvenience.
    Town: Amoria (Level 90)
    Platform: iOS (WVMX6K) + Facebook
    Always looking for friends who are kind, helpful, & design their towns to look like real ones.

  2. #22
    Hi Amoria,

    Thank you. Now I could log in and answered your PM, but again the same thing starts to happen: The posts at first seem to go through, but then I get this message they will need approval. None of these posts ever saw the light of day.
    Kinda disheartening, now after all this time, I have to say.
    The third time in a row now my posts are being trashed when I wanted to say something about the ongoing event.
    Did say only nice things, didn't use anything, not even an ellipse. Can I use an emoji!? Ooooh

    Nobody ever looked into this, which really is no fun. If I can't use the forum, I maybe stop playing your
    Township
    Gardenscape
    and
    Fishdom
    altogether.

    Kind regards
    Cathy
    Forum member since June 2014
    Cat Lvl 267 | Little Wonders
    tiny Lvl 175 | Mishmash

  3. #23
    Hi Cathy,

    Sorry this problem keeps continuing.

    I've gone through and manually unlocked your posts. Let me know if any are missing.

    I haven't gotten feedback from the new Playrix admin yet. I'll let you know as soon as I do.
    Town: Amoria (Level 90)
    Platform: iOS (WVMX6K) + Facebook
    Always looking for friends who are kind, helpful, & design their towns to look like real ones.

  4. #24
    Hi Amoria,

    Thank you very much for your help.
    I learned today about other people having the same issue and want to leave the forum altogether, being under the impression their posts are unwelcomed here. Which is of course exactly what this feels like.
    Forum member since June 2014
    Cat Lvl 267 | Little Wonders
    tiny Lvl 175 | Mishmash

  5. #25
    Dear Cathy and others,

    We are sincerely sorry for all the trouble you've been facing so far. Our specialists have managed to fix some problems related to the moderation process, and we hope that it will improve the situation. Also, let me apologize that it took us so long to look into this issue.

    Thank you so much for informing us about the problem, for your patience and cooperation! We truly value your feedback, your interest in the game and your activity which is the vital power of this community! Feel free to let me know if the same difficulties persist.
    Last edited by Albina Syrbu; 06-08-2017 at 08:01 AM.

  6. #26
    Junior Member PetJunction's Avatar
    Join Date
    Dec 2016
    Location
    Reno, NV
    Posts
    85
    Quote Originally Posted by Cathy Purr View Post
    Hi Amoria,

    Thank you very much for your help.
    I learned today about other people having the same issue and want to leave the forum altogether, being under the impression their posts are unwelcomed here. Which is of course exactly what this feels like.
    Cathy, you have way more confidence and tolerance than me; 3 moderated posts in the same session, and I was sure I was being "warned" that my presence wasn't welcomed because of what I was posting. Only time it had happened, so I ran! Thanks to you being a good hearted person, as well as DD and Amoria, all of you sending me PM's and assuring me that it happens quite often, I decided to come back; thanks for pointing me to this thread.

    Also, Cathy, like you, I manage to stay logged on for about 2 minutes, then get logged off. I've gotten in the habit of cutting my post before tapping "post quick reply," log on again, then paste it again, then tap "go advanced," then check my post to make sure I'm not logged off, AGAIN! It is aggravating! But to have most of my posts go into "moderation," would drive me crazy! Cudos to you, Cathy, for continuing to try!
    Township level: 73
    Zoo level: 14
    Town name: Pet Junction
    Co-op Tag: #HE7YZP
    Coop Name: Hearts Haven
    IOS: Android

  7. #27
    Quote Originally Posted by PetJunction View Post
    Cathy, you have way more confidence and tolerance than me; 3 moderated posts in the same session, and I was sure I was being "warned" that my presence wasn't welcomed because of what I was posting. Only time it had happened, so I ran! Thanks to you being a good hearted person, as well as DD and Amoria, all of you sending me PM's and assuring me that it happens quite often, I decided to come back; thanks for pointing me to this thread.

    Also, Cathy, like you, I manage to stay logged on for about 2 minutes, then get logged off. I've gotten in the habit of cutting my post before tapping "post quick reply," log on again, then paste it again, then tap "go advanced," then check my post to make sure I'm not logged off, AGAIN! It is aggravating! But to have most of my posts go into "moderation," would drive me crazy! Cudos to you, Cathy, for continuing to try!
    Ugh, that sounds exhausting. Appreciate both of you still helping and participating on the forums.

    If it's any assurance, the moderation queue is now clear (with Albina's help) and I've been making a point to check it multiple times a day. I'm hoping to reduce the time between moderation and approval to a few hours or less.
    Last edited by Amoria; 06-17-2017 at 07:01 PM.
    Town: Amoria (Level 90)
    Platform: iOS (WVMX6K) + Facebook
    Always looking for friends who are kind, helpful, & design their towns to look like real ones.

  8. #28
    Junior Member PetJunction's Avatar
    Join Date
    Dec 2016
    Location
    Reno, NV
    Posts
    85
    Quote Originally Posted by Amoria View Post
    Ugh, that sounds exhausting. Appreciate both of you still helping and participating on the forums.

    If it's any assurance, the moderation queue is now clear (with Albina's help) and I've been making a point to check it multiple times a day. I'm hoping to reduce the time between moderation and approval to a few hours or less.
    Amoria, you are an angel! Thank you for all your hard work, dedication, and determination to help!

    I had this thought about why our posts are being filtered into moderation queue. Seems like if I post more than two posts, they go into moderation. So that filter must be set extremely low? I realize now how important the spam filters are after seeing a spammer get through and had like 10-15 garbled and unreadable posts! Did you see those? It was about a week ago, maybe? Anyway, if the filters keep that kind of idiocy out of the forum, then I'll tolerate being moderated!

    As far as timing out and having to log on again; 2 minutes is an extremely short period of time to think, type, edit, then post. Maybe that filter could be lengthened to 5 minutes? Don't know how all this works, but cutting/pasting/re-checking is a little annoying. And then to have all that work go into moderation! Arrrr!

    Having caring, concerned, and helpful people watching out for us posters helps with the frustration. Thank you again for all your hard work and trying to keep us happy and playing TS! I know my passion for the game and this forum has returned like falling in love for the first time! You guys rock!
    Township level: 73
    Zoo level: 14
    Town name: Pet Junction
    Co-op Tag: #HE7YZP
    Coop Name: Hearts Haven
    IOS: Android

  9. #29
    Hi PetJunction

    No need to copy and paste after logging again. Just write your post as usual. Instead of clicking on post, click on Go Advanced. If you are logged out, the next screen will ask you to log in with all the details already there. On the next screen, you just have to click on post. No lost text, no copy/paste.

    Even after getting the message you can't post because you are logged out, just click on Go Advanced and your text will be there.

    This happen to me every time I write a long post
    Graylady, Forum member since may 2014 --- Playing on Android, not on Facebook
    Township level 206, Zoo 194 animals, --- coop #HHPY84

    Please read this important post by Playrix about Township : Wishes/requests already rejected by Playrix

  10. #30
    Quote Originally Posted by Graylady View Post
    (...) Instead of clicking on post, click on Go Advanced. If you are logged out, the next screen will ask you to log in with all the details already there. On the next screen, you just have to click on post. No lost text, no copy/paste.
    Even after getting the message you can't post because you are logged out, just click on Go Advanced and your text will be there. (...)
    Hi Graylady,

    This sounds like this is how it's supposed to work. Only here I cannot be sure, cos sometimes it does, but other times everthing is lost no matter what.
    I'm not ruling out this being my stupidity, but knowing one click can be all it needs makes me always copy before going on.
    Forum member since June 2014
    Cat Lvl 267 | Little Wonders
    tiny Lvl 175 | Mishmash

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