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Thread: Common Issue: Zoo "Reset" or Buildings Missing

  1. #371

    Angry Missing zoo too!

    I have lost track on how many times my zoo has disappear. I have been dealing with this since October 2019. They tell you to contact them, which I've done numerous times in various ways and I always get their automated message. What else is there to do to get the problem fixed?

    Quote Originally Posted by Tony10020 View Post
    Why does this keep happening? Once again I've open a ticket the only way I can through the gear icon, but you always tell me I must do it through the game. Come on tech support FIX the dang problem with the zoo. I'm on my 5th email trying to enplane ONCE AGAIN. your zoo sucks. Everything is missing. I list all of the items but you keep telling me to open a ticket through the game. AGGggggggg

  2. #372
    I have heard that some people have lost their zoo buildings and animal enclosures at least 4 times. I have recently lost all my zoo stuff. Its frustrating because of the loss of the gems and materials that were used to build them. They refer you to the report a issue button that does not work in the windows version of the game. For now I will forgo the Zoo until I hear that it has been fixed

  3. #373
    Hi If you do decide to rebuild your Zoo do so very slowly. It can vanish again. I put the café and one animal enclosure back and will wait for a while and see what happens. This is a known glitch and they are in no hurry to fix it for some reason. Some people have lost the zoo 4 or more times. I was going to forgo building it again but will do what I stated at the beginning of my reply for now.

  4. #374
    Quote Originally Posted by goose View Post
    Hi If you do decide to rebuild your Zoo do so very slowly... .
    Hi goose,
    just a hint re. the forum: It looks as if you replied to the OP. If not - or probably in any case in a thread with 38 pages - it is recommendable to "reply with quote" to the post you're replying to, or at least quote part of it (as I did),
    or at least use the name of the other poster.
    The nice thing with a quote is also, that the reader can go back to the original post by clicking on the 2 white+blue arrows next to the name in the quote.


    Re. your remark about reporting ingame, have you looked at this thread:

    https://forum.playrix.com/showthread...=1#post1112718

    It might be a thing of the order, in which one uses the buttons, or look at the end of the post about the email client.
    (I'm playing on Android, so haven't tested it, but it seems to have worked for other Windows users.)

    Good luck in any case, and that the/some fun remains

  5. #375
    Hello all

    Just keep pestering Playrix, they do have real people respond, after the automated e-mail, it may take them a few days but my zoo issues were fixed, and they were good enough to give me extra building supplies as an apology.

  6. #376

    Zoo missing every day

    My zoo missing every day, could you tell me who can fix the bug?

  7. #377

    Press the "Report an Issue" button

    Quote Originally Posted by Clackamas View Post
    I have lost track on how many times my zoo has disappear. I have been dealing with this since October 2019. They tell you to contact them, which I've done numerous times in various ways and I always get their automated message. What else is there to do to get the problem fixed?
    I had the same problem. I figured out that you have to press "report an issue" button and it will take you to a form to fill out. If the form doesn't show up right away, just keep pressing until it does. Sometimes I have had to exit out and re-load to get it to work. Hope that helps.

    report an issue.jpg

  8. #378
    Hi there,
    My Zoo just disappeared again for the THIRD TIME! I have registered the issue as you have advised each time and never had it restored or compensated with game cash for me to rebuild it.
    I am extremely upset at this - 3 times of investing time and money only to have it all deleted AGAIN.
    Question to community; Has anyone ever lost their Zoo and had it restored or compensated to rebuild it?

  9. #379

    zoologico tengo problemas

    muy buenas tardes mi zoológico es nivel 13 y hace un tiempo se borro todo lo que tenia,y volvi a empezar en esta ocasión volvió a suceder lo mismo hay alguna persona que me pueda ayudar y que me regresen todo lo que invertido de dinero y tiempo necesito una solución

  10. #380
    muy buenas tardes tengo problemas con mi zoológico desaparecio todo lo que tengo alguien me puede ayudar a recuperar todo es la segunda vez que me sucede ayuda por favor

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