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Thread: Common Issue: Zoo "Reset" or Buildings Missing

  1. #361
    New Member
    Join Date
    Jan 2020
    Posts
    1
    Hi I have a co-leader have most of there zoo gone for no resin at all, Tried restarting the pc, logged in and out, there are no updates. How do we fix this?

  2. #362
    lost my zoo again for 4th time not happy

  3. #363
    Junior Member
    Join Date
    Apr 2018
    Posts
    45

    Lost my Zoo

    Hi all I have lost my Zoo and would like to Know if I uninstall the game and reinstall it will it solve the problem I am running Windows 10 PC,
    Thank You
    Paddy

  4. #364
    Quote Originally Posted by paddy DBarn View Post
    Hi all I have lost my Zoo and would like to Know if I uninstall the game and reinstall it will it solve the problem I am running Windows 10 PC,
    Thank You
    Paddy
    Hi,

    For lost Windows zoos, your best bet is to contact support and ask them to restore it for you. You will have to give them all details you can about it (level, animals, shops, upgrades, etc.), and they will give it back to you.
    Good luck!
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  5. #365
    Junior Member
    Join Date
    Apr 2018
    Posts
    45
    I have already done that about 2 weeks ago and their Reply was we are working to fix it but we cannot tell you when it will be solved it the meantime I cannot do Tasks within the Zoo really very annoyed. Zoo Level 41, 8 Buildings, 34 Enclosures, 134 Animals and likely 300+ Land Expansions.

    Paddy

  6. #366
    Junior Member Harmman420's Avatar
    Join Date
    Jan 2020
    Posts
    99
    Try to check it from another tablet or phone if you already contacted them, if you already linked your Facebook with the game, or contact them again via Instagram, Facebook page or Twitter page if you contacted them via email, don't worry.

  7. #367
    Junior Member
    Join Date
    Dec 2018
    Posts
    62
    I've lost mine 5 times over the last 11 months. After the second loss I started taking screen shots of my zoo to document what I had.

    I've been waiting over a month for them to fix issues that popped up during the last disappearance.

  8. #368
    This has happened to me one too many times and they take forever to respond and replenish everything you had.

  9. #369
    Junior Member
    Join Date
    Nov 2018
    Posts
    35

    Zoo nightmare

    EVERYTIME I GET MY ZOO BACK IT GETS DELETED AGAIN WITHIN 1 HOUR AN THIS HAS HAPPEND AT LEAST 10 TIMES NOW Y CANT THEY FIX THIS PROBLEM AS ITS BEEN OVER A YEAR AN THEY STILL CANT FIX THE PROBLEM

    I HAVE LOST MY ZOO OVER 30 TIMES NOW AND EVERY TIME IT GETS DELETED AGAIN

    HOW DUMB DO THEY HAVE TO B THAT THEY CANT FIX THERE GAME
    Last edited by scotty; 01-28-2020 at 08:55 PM.

  10. #370
    New Member
    Join Date
    Jan 2020
    Posts
    2

    zoo conundrum1!!!

    i am on level 8 and suddenly all my progress at the zoo has disappeared. all my buildings, enclosures and animals are gone.
    can anyone please help me?

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