Common Issue: Zoo "Reset" or Buildings Missing

[HLong]

Excellent news! I received a next day reply from "Sergy" who offered to restore my lost zoo buildings manually. I had already rebuilt my lost buildings (3rd time's a charm - hopefully!) with the exception of the cafe that is still under RE-construction. I don't know if he can/will complete that for me, but I am just excited that the offer to help came quickly and was a real solution!
I am still paranoid about clicking my zoo icon, afraid to see everything gone again, but cross your fingers that these buildings weather the imaginary tornado that keeps wiping them out!

[_DD_]

Excellent news! I received a next day reply from "Sergy" who offered to restore my lost zoo buildings manually. I had already rebuilt my lost buildings (3rd time's a charm - hopefully!) with the exception of the cafe that is still under RE-construction. I don't know if he can/will complete that for me,

well, I'd hope so! Fingers crossed for you!

[Amoria]

Ditto! <3

Hope it all gets sorted out!

[Anasiree]

Hello, A few days ago all my zoo animals and shops disappeared from the map. They are available in the store to purchase again. Is there anything I can do to get them back without having to rebuy them, using coins and materials again? I sent a ticket into the support people but have heard nothing back from them. Thanks for any assistance in advance.

[AIR]

You have described my exact issue. I went and began again to rebuild and AGAIN lost all as before. I have spent coins which shouldn't have had to. Also supplies that could be used else where. I have spent quite a lot $ on the purchase of dollars so getting frustrated on this issue. Feel that it should be up to the Playtrix to refund or replace $$ spent.

[_DD_]

It should be definitely, AIR. Should have been solved long ago.All we can suggest is to stay on it. Message them from ingame. Anasiree, too.

[Norma Rodríguez]

A week ago my zoo disappeared, I sent several emails to technical support and they give me no solution, what can I do? Thank you.

[EmeraldJenn]

I lost my Zoo today i did contact support.

[Bubble]

Just lost everything in my zoo - for about the 6th time. I am FED UP having to keep rebuilding it - using coins, materials and REAL CASH.
I can't get through to support - there is nowhere for me to message support from within the game :-(
How do I get hold of support? I can't use email and the reply tells me to message "in game" - but I don't seem to be able to do that!!
Can anyone help please?

I am using a laptop running Windows 10
There is no FAQ button when I go to the Help and Support page :-(
No button for Contact Us
Don't know what to do :-(

[Bubble]

So I started to build the zoo again - and 5 hours later ------- IT'S GONE AGAIN.

Playrix this is beyond a JOKE - please sort it out.