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Thread: Common Issue: Zoo "Reset" or Buildings Missing

  1. #71
    New Member
    Join Date
    Nov 2017
    Posts
    3
    Me too! Over 10 messages and still no zoo, no money, coin, or supply reimbursement. So disappointed in Playrix since I am a long time player of their games.

  2. #72
    Dear VIVEDO and ZBoss,

    I'm sorry to hear about the issues you're experiencing. Have you contacted our Customer Support? If yes, please PM me your request IDs (open the chat with Support, tap on the "i" icon).

    Thank you in advance!

    Regards,
    Natasha

  3. #73
    New Member VIVEDO's Avatar
    Join Date
    Jan 2018
    Posts
    10

    Communications of my BOARD DIARY!

    TODAY 16/01/2018 THE GAME HAS BEEN UPDATED:
    -Penso "Well! The graphics are more beautiful and round! Maybe I will not have more problems!" .... MA:

    -> With the update my city can no longer be visited or helped by those who do not have the update, so even by my co-workers !! ... BUT I WAS IN THE MIDDLE OF A RACE AND I WAS IN 1 ° POSITION !!!!!

    -> I continue the 5th reconstruction of my zoo and every time I last a cage reappear my animals that I had in the album! ... but nothing new for compensation!

    -> I communicate that even with the update I have not received back green money or zoo that I lost ... we hope not to have any more trouble!

    NOW I find myself alone and my friends can no longer see me, enter and help me. I hope that the update reaches them too to return to being a team!

    See you at the next communications of my BOARD DIARY!

    OGGI 16/01/2018 IL GIOCO MI E' STATO AGGIORNATO:
    -Penso" Bene! La grafica è più bella e tonda! Forse non avrò più problemi!"....MA:

    ->Con l'aggiornamento la mia città non può essere più ne essere visitata o aiutata da quelli che non hanno l'aggiornamento, quindi anche dai miei compagni di cooperativa!!!! ...MA ERO IN MEZZO AD UNA REGATA ED ERO IN 1° POSIZIONE!!!!!

    ->Continuo la 5° ricostruzione del mio zoo e ogni volta che ultimo una gabbia ricompaiono i miei animali che avevo nell'album!...ma niente novità di risarcimento!

    ->Comunico che anche con l'aggiornamento non ho ricevuto indietro soldi verdi o zoo che ho perso...speriamo di non avere altri guai!

    ORA mi trovo solo e i miei amici non possono più vedermi, entrare ed aiutarmi. Spero che l'aggiornamento raggiunga anche loro per tornare ad essere una squadra!

    Arrivederci alle prossime comunicazioni del mio DIARIO DI BORDO!

  4. #74
    i lost my zoo this morning

    city name : Surabaya City
    CODE : J2PDUM

    Please solve the problem

  5. #75
    New Member
    Join Date
    Jun 2017
    Posts
    1
    Hi I have lost my zoo buildings as well

  6. #76
    hallo auch min zoo verschwindet immer habe es schon 4mal wieder versucht und immer wieder sind die tiergehäge und alles verschwunden das nervt habe schon mehrmals geschrieben und nimmand hat geholfen

  7. #77
    hallo auch min zoo verschwindet immer habe es schon 4mal wieder versucht und immer wieder sind die tiere und alles verschwunden das nervt habe schon mehrmals geschrieben und nimand hat geholfen habe auch an support geschrieben habe schon viele münzen investiert und alle verloren wäre froh um hilfe!!!!!!!!!!
    hello also min zoo always disappears it has already 4 times tried again and again the animals and everything disappeared the annoying have already written several times and nimand has helped have written to support have already invested many coins and all would be glad!!!!!

  8. #78
    Das gleiche Problem bei mir. Keine richtige Reaktion vom Support seit langem. Nur leere Versprechungen, ohne Hilfe (No HELP from The SUPPORT!!!). Auch nach dem nun neuesten Update, nach 3 Tagen alles wieder Weg. Nur die Tiere stehen noch im Buch.

  9. #79
    New Member
    Join Date
    Jan 2018
    Posts
    6

    Unhappy Help for friend vivedo

    Hello,
    I am the colleague of VIVEDO and I tried again today for the sixth time to rebuild the zoo, but even today I have disappeared! Sometimes I write with the "HELP" streets on the grounds of the zoo, but even the writing disappears! In the album are the photos of my animals. I ASK HELP ALSO HERE IN THE FORUM.

    ARIMINUM 3DQATCARIMINUM HELP ZOO 21 01 2018.jpg

  10. #80
    New Member
    Join Date
    Jan 2018
    Posts
    6

    Angry today everything disappeared again!

    Help, after having rebuilt the shops at the zoo for the 7th time today everything disappeared again! My friend VIVEDO still does not disappear, but who knows ...
    I thought that after the update everything was resolved, but there is still a hole in the program. Help

    Aiuto, dopo aver ricostruito i negozi allo zoo per la 7° volta oggi è scomparso tutto di nuovo! Alla mia amica VIVEDO ancora non scompare, ma chissà...
    Credevo che dopo l'aggiornamento fosse tutto risolto, ma c'è ancora un buco nel programma. aiuto

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