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Thread: Common Issue: Unfairly Banned

  1. #511
    ok .. i want to start from the first
    But my mobile are Banned

    What should I do !!

  2. #512
    You can always ask them to unbanned your device but last I heard, once confirmed a cheater, they will not let you start from scratch anymore.

    You have to contact them from your game. Click on the ban message contact us.
    Graylady, Forum member since may 2014 --- I am just a player, not a Playrix staff
    Playing on Android, not on Facebook
    Township level 187, Zoo level 45 --- Fishdom level 1444 --- Homescapes level 555

    Please read this important post by Playrix about Township : Wishes/requests already rejected by Playrix

  3. #513
    i do that .. and nobody answer me

  4. #514
    Maybe if you can prove your phone was hacked, playrix would allow you to start again, can you get any information from your provider?
    Town Name Boo..........Name changes weekly, but always with a Boo!
    Friend code AA7WY3
    Town level 135
    Zoo level 39
    Co-op: Tiggers Den
    Co-op Tag - #GMNRD6

  5. #515
    How will I prove that .. I have to work a new software .. But thank you for your reply .. It seems that I forget this game .. Thank you

  6. #516
    Hi, waddah!

    In case your game was blocked you have a button "Contact support" appearing on your game screen. Just tap this button and write a letter to the Support team. You account will be verified and in case no cheating activity will be found the game will be unblocked.
    The only thing is that if the game is hacked it cannot be unblocked any more, because we need to be sure that all our players are protected from cheating in any way and form. Hacking of the account is a serious issue and we are not able to recover the town in this case.
    If this is the case you can always start a new game on the new device and make sure all you personal data is private and protected from hacking beforehand.
    But, in any case, please try to contact the Support team as a start. It is important to do that directly from the game though, just for them to get all necessary technical data and check your account.
    Hope this will be helpful for you

  7. #517
    Hi, Nastya Chertenkova

    At first thank you for your reply
    I have been sent twice to the support team but without seeing any answer

    But I will try again to send a message as a final attempt

    thank you so much

  8. #518
    I am also be banned for suspicious activity. It was friday 19. 5., that they banned me. I wanted to buy t-cash, but had Problems with the Connection to Google Play. So I am banned.
    I have around 1.400 t-cash in the game, who i bought from Google Play with my Money, and now this is gone.
    Who is the cheater?
    I don't know, if I get any Support, because I wrote 2 times the Support through the game, but there hasn't been an answer till now.

  9. #519

    Mistakenly banned

    Half my team got banned last week from the game. No live people respond to emails. Proof of legitimate purchases have been sent. Not sure what to do next? I tried quitting the game but there's no other game like it! Someone please help me get back on the game!

  10. #520
    Hi Rusty

    Not sure how you report this but it has to be from the game. You will get an answer into the game too, so open it regularly and click on the button contact us. It will take many days before you get an answer as they can't keep up with all the requests they receive.

    Good luck in regaining your town.
    Graylady, Forum member since may 2014 --- I am just a player, not a Playrix staff
    Playing on Android, not on Facebook
    Township level 187, Zoo level 45 --- Fishdom level 1444 --- Homescapes level 555

    Please read this important post by Playrix about Township : Wishes/requests already rejected by Playrix

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