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Thread: Refund please

  1. #1

    Refund please

    On 18 February 2017 I bought coins for R149. 99, 12000 coins in other words. After completing level 400 the game was reset. I now have to do level 400 again and the coins I purchased is gone.

  2. #2
    Hi Magda, I've heard that this happens sometimes and there's nothing to be worried about, just send your receipt to the support

  3. #3
    Thanks Tanya. What is their email address?

  4. #4
    welcome!
    I think you need to send it through the game, cause they asked me to do it "directly from the game" - I guess they need information about your gameplay idk
    there's a gear in the upper right corner of the screen when you play, if you tap ther, you'll see the help and support button. you can send a message from there

  5. #5

    Still no word from the developers. I guess they just don't care.

    Quote Originally Posted by Tanya Smirnova View Post
    welcome!
    I think you need to send it through the game, cause they asked me to do it "directly from the game" - I guess they need information about your gameplay idk
    there's a gear in the upper right corner of the screen when you play, if you tap ther, you'll see the help and support button. you can send a message from there

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