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Thread: Banned from the Game

  1. #1001
    Thank you so much.
    Playmarket (online form): ID: #6169968
    Gardenscapes: ID: #6170006

  2. #1002
    This is the appeal to Playrix.
    Please, can we get your attention!!

    On 17.09.20019 my coop started a race as usual. We finished the race in ~5 hours and were happy to get 1st.

    However, on Thursday at ~21:00MSK, I started to get messages from my players saying that they can’t log in the game because of the ban. The message they got stated that they have been rechecked, there is no mistake, the ban is permanent and the acc will be deleted in 30days. In 30 min I got 7 messages. 7/30 were banned!!

    They have played in my co-op for more than 1 year
    I later discovered that the other 2 teams in our race also have 3 bans in total.

    I realized after asking questions that all of my 7 people have big amounts of tcash earned. I’d made the survey and discovered that people who had 12000+tcash were banned. (The person who had the same amount, but bought, not earned - didn’t get ban)
    Then I contacted the leaders playing in our regatta group, and asked them to make the same investigation. The result was really shocking - 3 people banned there were the richest in the coops, others didn’t have a lot of tcash.

    These people have high levels and they have spent a lot of time in the game earning tcash. And now they are suffering because of that

    They are also ready to send the screenshots showing that they didn’t get that amount in one day! They were accumulating over a long period of time.

    They are also ready to make any screenshot from their devices showing that no cheating apps are installed or been used and would send technical data from the game if they can be given back the customer support button.

    These are the players that were unfairly banned:
    (Name, lvl, game code, ticket N)
    Co-op 1: << Лэридан >> #eqzzy8
    Lorik - 183, ——, #6173282
    Sunrise - 183, ——, #6169301
    Свеколя -180, K8834V, #6173224
    Terra(Rina) - 176, ——, #6169921
    Кимерия - 175, ——, #6173264
    Ардатов - 166, A5GZQR, #6174296
    Natalie - 100, 9YXP57, #6173163

    Co-op 2: Обычные люди #VFV5V5
    Этна - 157, 68M6AP, #6172997
    Лёша.. - 229, #6169264

    Co-op 3: Лодка #MUSGNX
    ├ꪴꪰ۝ɫҨ໊ - 144, YFNPMB, #6169968, #6170006

    We all love Township, and we wish to continue playing. But we want to feel safe and protected! And Playrix can do it!

  3. #1003
    Senior Member
    Join Date
    Jan 2018
    Posts
    882
    Quote Originally Posted by Elina Township View Post
    This is the appeal to Playrix.
    Please, can we get your attention!!

    On 17.09.20019 my coop started a race as usual. We finished the race in ~5 hours and were happy to get 1st.

    However, on Thursday at ~21:00MSK, I started to get messages from my players saying that they can’t log in the game because of the ban. The message they got stated that they have been rechecked, there is no mistake, the ban is permanent and the acc will be deleted in 30days. In 30 min I got 7 messages. 7/30 were banned!!

    They have played in my co-op for more than 1 year
    I later discovered that the other 2 teams in our race also have 3 bans in total.

    I realized after asking questions that all of my 7 people have big amounts of tcash earned. I’d made the survey and discovered that people who had 12000+tcash were banned. (The person who had the same amount, but bought, not earned - didn’t get ban)
    Then I contacted the leaders playing in our regatta group, and asked them to make the same investigation. The result was really shocking - 3 people banned there were the richest in the coops, others didn’t have a lot of tcash.

    These people have high levels and they have spent a lot of time in the game earning tcash. And now they are suffering because of that

    They are also ready to send the screenshots showing that they didn’t get that amount in one day! They were accumulating over a long period of time.

    They are also ready to make any screenshot from their devices showing that no cheating apps are installed or been used and would send technical data from the game if they can be given back the customer support button.

    These are the players that were unfairly banned:
    (Name, lvl, game code, ticket N)
    Co-op 1: << Лэридан >> #eqzzy8
    Lorik - 183, ——, #6173282
    Sunrise - 183, ——, #6169301
    Свеколя -180, K8834V, #6173224
    Terra(Rina) - 176, ——, #6169921
    Кимерия - 175, ——, #6173264
    Ардатов - 166, A5GZQR, #6174296
    Natalie - 100, 9YXP57, #6173163

    Co-op 2: Обычные люди #VFV5V5
    Этна - 157, 68M6AP, #6172997
    Лёша.. - 229, #6169264

    Co-op 3: Лодка #MUSGNX
    ├ꪴꪰ۝ɫҨ໊ - 144, YFNPMB, #6169968, #6170006

    We all love Township, and we wish to continue playing. But we want to feel safe and protected! And Playrix can do it!
    Hi Elina. Sorry to hear about the problems Леридан and the other co-ops are having. Unfortunately it seems to be a very common occurrence these days. Have you tried sending a private message to Anna Petrova (Playrix staff) directly with all the details and ticket numbers (you can do it here https://forum.playrix.com/private.ph...ewpm&u=1295187) I don't know if she will answer because it seems that she doesn't interact much with players on this forum, but it's worth a try.

    Good luck, and I hope Playrix sorts things out for you soon.

  4. #1004
    Thank you so much for your help! 😘💕

  5. #1005
    I'd like to ask for help .... My Township game has been disabled for some reason. I can not enter. I didn't do anything that would exclude me. I just cared about the game because I love it with my 6 year old grandson. We have already managed to reach level 47 with patience (and with some money - green banker) But we have done nothing illegal. Thank you in advance for your help.Please note that my English is quite poor.
    Sincerely, Gyula Major

  6. #1006
    Hi ... Nice to play again. Thanks for the help.

  7. #1007
    New Member
    Join Date
    Oct 2019
    Posts
    1

    Хотят удалить

    Мне пришло обновление игры. я обновила а на следующий день мне пишет служба поддержки что меня удалят за нечестную игру. Хотя я даже поиграть не успела только обновилась проверила и спать легла а на утро такой неприятный сюрприз меня удаляют не за что. На мои вопросы не хотят отвечать. что за неуважительное отношение к игрокам??? Разберитесь пожалуйста я столько лет играла и так по хамски ко мне относитесь очень обидно и неприятно что ни чего не сделал а просто обновил игру а тебя удаляют.устройство (модель, версия ОС). meizu m3 mini Flyme 6.3.0.2A. андройд 5.1 игра привязана к фейсбуку. Не отвечают мне в чате игры помогите пожалуйста:Сумасшедший::Су асшедший:

  8. #1008
    I've been banned because i bought an old cellphone that had cheated by old owner, could someone plz help

  9. #1009
    New Member
    Join Date
    May 2018
    Posts
    2

    Unfairly Banned

    I was banned on Wednesday. I kept emailing support but no support were given. They kept asking me to message them in game but I can't since there are no option for me to get in the game. I have sent them receipts of my purchases but nothing. I'm still banned. I'm an honest player & will never cheat. So frustrating😣
    Attached Images Attached Images

  10. #1010
    Hi Township, just now I logg into Township and now I am banned in don't know how, but I think my sister knows my Facebook info; my mom saw her playing with my phone. Please I am a honest player. I don't want to get banned, this game is MY LIFE. my town name is SJAF, I am at level 70 .my code is SSS4T3. PLEASE HELP ME OUT TOWNSHIP. I have been playing for 3 years now. Please see what you can do. I just want my town back.

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