Banned from the Game

[Ramjarie Shawn]

I'm sorry Township but it was my sister fault

[Ramjarie Shawn]

My town code is SSS4T3. IT'S my sister fault she had my phone for the pass month. I am really sorry for this, I am a very honest player.

[missy.]

Hi Township, just now I logg into Township and now I am banned in don't know how, but I think my sister knows my Facebook info; my mom saw her playing with my phone. Please I am a honest player. I don't want to get banned, this game is MY LIFE. my town name is SJAF, I am at level 70 .my code is SSS4T3. PLEASE HELP ME OUT TOWNSHIP. I have been playing for 3 years now. Please see what you can do. I just want my town back.

I'm sorry Township but it was my sister fault

My town code is SSS4T3. IT'S my sister fault she had my phone for the pass month. I am really sorry for this, I am a very honest player.

Another player who is being left with no recourse? This thread has been in existence since 2017 with still no relief from Playrix for their overly aggressive ban procedures?

[Scrunchy]

I was banned again after being unbanned. I don't understsnd playrix at all. I bought the Gold Pass for the Professor Event via my paypal account & I got banned. Ridiculous!! Customer Support is totally unsupportive. Playrix took my money than banned me. What the hell?? I bought the Halloween offer & got banned the first time for over a week😣😣 Seriously, someone need to look into this. Lots of cheaters are getting away but the honest ones are paying the price. Sucks😈😈

[MohammadSaad Umar]

I am most likely banned from township for unknown reason. Why i said most likely is because my progress is not likely recorded on the server and also i cant contact my co op even when i was in the middle of regatta task. I want to know why i was banned so i contacted the playrix support but not get a suitable answer till now.

[JJay]

I am most likely banned from township for unknown reason. Why i said most likely is because my progress is not likely recorded on the server and also i cant contact my co op even when i was in the middle of regatta task. I want to know why i was banned so i contacted the playrix support but not get a suitable answer till now.

That's unusual Mohammed, because I believe if a person is banned they usually get a message on the loading screen telling them so, and often they are unable to contact Playrix support from inside their game.

I'm assuming you've tried all the usual things - clearing cache, shutting down the game and re-opening it, and maybe uninstalling/reinstalling the game if you feel confident enough about doing that, and that your internet connection is working ok.

Playrix customer support is notoriously bad. Usually (not sure what platform you play on but this is my experience for Android/iOS/Kindle users) you get an automated reply from them very quickly. You must reply to this (and all other messages you get from them) - I normally just repeat my original message again - and eventually you will be put in touch with a human. This may take several days.

Sorry can't be of more help, but I hope you get a solution to your problem soon.

[_DD_]

...Usually (not sure what platform you play on but this is my experience for Android/iOS/Kindle users) you get an automated reply from them very quickly. You must reply to this (and all other messages you get from them) - I normally just repeat my original message again - and eventually you will be put in touch with a human. This may take several days.
...

btw, this has changed (Android here), re the now brownish part. You get the first automated reply and reply to this with a copy of your first msg, yes.
But then, as 2nd automated reply, you get the note that they have received your reply and that a human will contact you (or sthg like that), and (!) if your problem is solved meanwhile, you should let them know by replying to this msg (!). So, to THAT msg you should NOT reply (unless problem solved), but wait for THEIR next reply.

Although the conversation per se has not brought a solution lately, and also has been closed several times by P., I have had a reply then within a day usually, 2 at the max. (except weekends).


BTW, I wonder whether MohammadSaad is maybe using an emulator? That might explain why they are still ingame, but can't contact their Coop anymore.

[JJay]

....But then, as 2nd automated reply, you get the note that they have received your reply and that a human will contact you (or sthg like that), and (!) if your problem is solved meanwhile, you should let them know by replying to this msg (!). So, to THAT msg you should NOT reply (unless problem solved), but wait for THEIR next reply.....

All I can say is "Oh my goodness!" (or maybe I could say other things which would (quite rightly) be deleted here). Really, what sort of customer "support" is this???

[JJay]

BTW, I wonder whether MohammadSaad is maybe using an emulator? That might explain why they are still ingame, but can't contact their Coop anymore.

Yes Mohammed, this is a good question. Maybe if you could give us a few more details about what platform you play on, other players could possibly give further suggestions.

[_DD_]

All I can say is "Oh my goodness!" (or maybe I could say other things which would (quite rightly) be deleted here). Really, what sort of customer "support" is this???

You're the master of good questions this week

I bet Playrix sees it as "clever".