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Thread: Banned from the Game

  1. #1

    Banned from the Game

    Hi!
    My name is Nyx Kadoshi, Yesterday when I've tried to log in to play, there was message noticing that my account was blocked due to the suspicion of cheating, but I haven't and my friends have been injured because of this issue. I really wanna know how can it be solved.

    My city is NyxCity and my code is CGR9BE
    Last edited by Bessville; 12-20-2018 at 05:38 PM.

  2. #2
    Quote Originally Posted by Nix W. Kadoshi View Post
    Hi!
    My name is Nyx Kadoshi, Yesterday when I've tried to log in to play, there was message noticing that my account was blocked due to the suspicion of cheating, but I haven't and my friends have been injured because of this issue. I really wanna know how can it be solved.

    My city is NyxCity and my code is CGR9BE
    This happened to a number of players on the Mac platform as well. You need to report it using the cog on your game. Support take a few days to respond, but hopefully they can sort it for you.
    iPad - Lyndie's town level 137. Zoo level 41
    Mac - Lyndie's town 2 level 181. Zoo level 45

  3. #3
    Isso tbm está acontecendo comigo.
    Tá horrível de jogar assim. E eu não sei por qual motivo estou tendo esse problema.
    Minha cidade é Gatlin.

  4. #4

    Banned from the Game

    Hi,
    We have checked your account and we are not able to unblock it, as there is a significant violation of the balance due to invalid purchase exercised. Due to toughening of our anti-cheating policy we no longer reset game progress in case cheating is confirmed.
    We apologize for inconvenience...... i haveno clue what balance due they are talking about or what invalid purchases... at the time of banning i had 9 tcash because i just paid for my dealer, and 174,000 coins and level 54. WTH are thet talking about?????
    Last edited by Bessville; 12-20-2018 at 05:44 PM.

  5. #5
    Hi Simpleton

    I really have no idea. It almost look like a mix files. I would get back to them asking about the invalid purchases. This seem to be the problem.
    Graylady, Forum member since may 2014 --- Playing on Android, not on Facebook
    Township level 206, Zoo 194 animals, --- coop #HHPY84

    Please read this important post by Playrix about Township : Wishes/requests already rejected by Playrix

  6. #6

    Banned for cheating... BUT I DON'T

    Frustration doesn't begin to cover how annoyed I am.... all of a sudden I went from playing my game to being banned... WHY... I sure don't cheat, I spend money and a lot of time on the game and with over 30 years of gaming experience I know how to get the most out of a game. I've written to support and sent them a screenshot of my purchases but hours later still no reply and still banned... there's a Regatta going on which I'll loose out on if this takes days to sort out, I worked hard on getting points for it....in fact I wonder if that was a possible reason for being banned... see I chose the get 55 metals from the mine.... I had enough pick axes and bombs from trains to do it and I activated the showing up whats in the dark places so I didn't waste anything.....got the 55 in about 15 mins.... maybe thats too quick for this game and it starts thinking cheater...if so then this is gonna be happening to me a lot.

  7. #7
    New Member
    Join Date
    Mar 2017
    Location
    North Carolina, USA
    Posts
    29
    I feel your pain they did the same to me, I have spent 300 hours working on this game and hundreds of dollars I feel like ive been robbed!

  8. #8
    Hi Jackie

    Sorry this happened to you. We do not know what trigger the cheater detector. I have been doing such task as fast without problem. I have been doing House of Luck tasks in 2 minutes too.
    Graylady, Forum member since may 2014 --- Playing on Android, not on Facebook
    Township level 206, Zoo 194 animals, --- coop #HHPY84

    Please read this important post by Playrix about Township : Wishes/requests already rejected by Playrix

  9. #9

    Joining the Club of unfairly banned from the game

    Hi,

    After the recent update I also found myself banned from the game. Absolutely and totally unfairly, I've never cheated and have always played fair. I contacted Support team directly from the game (3 times) and through Playrix's webpage (3 times). I also provided receipts for my in-app purchases (3 times).

    Then a few days ago I got a response from someone named Anastasia C. instructing me to contact Support directly from the game (again!). Which I did. Then I sent a follow up email. And nothing. So what does a person need to do to get the game back? I did nothing wrong and was banned by mistake! HELP!!!

    P.S. I am (or used to be) in Goose City Co-op. I understand that I let my team down, although through no fault of my own, because I was banned in the middle of a regatta. And my teammates have no clue about what happened to me, I just disappeared. I have no means of contacting my teammates outside of the game, unfortunately. Just in case someone from my Co-op reads this, I'd like to let them know that I didn't cheat in any way shape or form. And if you are a Goose City Co-op member and reading this, please contact me back?
    Last edited by Hellensville; 03-04-2017 at 11:08 PM.

  10. #10
    Hi Hellensville

    Sorry this happened to you. I am afraid you already did what you had to do and you have to wait for them to get back to you. As it may well takes days, you need a lot of patience.
    Graylady, Forum member since may 2014 --- Playing on Android, not on Facebook
    Township level 206, Zoo 194 animals, --- coop #HHPY84

    Please read this important post by Playrix about Township : Wishes/requests already rejected by Playrix

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