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Thread: How To Contact Gardenscapes Support (Updated For Facebook/Gameroom)

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  1. #1

    How To Contact Gardenscapes Support (Updated For Facebook/Gameroom)

    Facebook & Gameroom Players, click here to jump to your specific instructions!

    You’ve tried everything you could think of and still nothing works. Don’t panic!
    In this case the best decision is to contact the support team and explain everything that troubles you in the game. Here you'll learn the art of writing to support teams, so buckle up and get ready!



    First of all, you’ll need to open the Help and Support section. Here’s how you do it:

    Open the game --> Go to Settings --> Help and Support --> Choose the relevant category and open any article there --> The "Contact Us" button will appear at the top right corner of the window → Tap it

    First of all, describe the situation in as many details as possible. Any additional information will be helpful:
    1) What exactly is going wrong?
    2) What actions lead to the problem?
    3) When did you notice it for the first time?
    4) Let us know everything you have already done trying to resolve the problem yourself
    5) The type of your Internet connection (Wi-Fi or cellular). If you use Wi-Fi, specify if it’s stable and turned on or not
    6) Did you notice other bugs or strange changes in the game? Let us know about them as well!
    7) Attach screenshots of the problem (For iOS devices: press and hold Power+Home buttons to take a screenshot, it will be saved in the Camera Roll; For Android devices: press and hold Power+Volume Down, you will find it in your Photo Gallery)
    8) If the problem is connected to the purchase, attach a screenshot of your purchase history or a copy of the receipt (tap the image of a paper clip to attach it)

    As soon as you’re done, just tap “Send”. You’ll immediately receive an automated message and a bit later (in a few days) you’ll receive a message from one of our agents who will help you resolve the problem asap!

    By the way, if you have any ideas, suggestions, observations or any feedback at all, we are always happy to receive it as well!
    Some players think that their comments are left unnoticed, but let us assure you that we seriously consider every single review, every message on every social media platform because it is exactly what helps us to make Gardenscapes better.
    So if you’ve got helpful feedback, don’t be shy and just shoot a message our way - here on forum or through the Helpdesk
    Last edited by Honor; 10-09-2017 at 02:09 AM. Reason: added link for FB/Gameroom

  2. #2
    Senior Member Honor's Avatar
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    For Facebook & Gameroom Players - Contacting Support

    How to Contact Support for Facebook & Gameroom!

    1. Scroll down to the bottom of the window that Gardenscapes is in. You'll see two scroll bars. Pick the one closest to the game.

      support facebook gardenscapes1.jpg

    2. Hit "Report a Problem"

      support gardenscapes facebook 2.jpg

    3. You'll be taken to a form that lets you start an email conversation with Playrix's Support Team.

    4. Describe the situation in as many details as possible. Any additional information will be helpful:

      1. What exactly is going wrong?
      2. What actions lead to the problem?
      3. When did you notice it for the first time?
      4. Let us know everything you have already done trying to resolve the problem yourself
      5. The type of your Internet connection (Wi-Fi or cellular). If you use Wi-Fi, specify if it’s stable and turned on or not
      6. Did you notice other bugs or strange changes in the game? Let us know about them as well!
      7. Prepare screenshots of the problem (you will be able to share them when you get a reply email from Playrix)
      8. If the problem is connected to the purchase, prepare a screenshot of your purchase history or a copy of the receipt


    5. You will get an automated reply from Playrix acknowledging that they have received your report. At this point, you can reply to their email and attach the screenshots (if any) you prepared in step 7. Either way, you will get another response from a Support Team member within a few days. If you don't see an email in your inbox, check your Spam folder.


    P.S. I'd like to apologize for the wonky arrows. At the moment I'm limited to the Windows 7 Snap tool and a laptop touchpad
    Last edited by dreadnought; 08-14-2018 at 05:44 PM. Reason: fixed errors

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