MAC USERS: Thread For Your Specific Questions and Discussion

[Daniel Hopmans]

My game gets stuck on the title screen and won't go any further.

I've tried everything - rebooting, uninstalling/reinstalling.

It's gotta be a problem with their servers.

[_DD_]

My game gets stuck on the title screen and won't go any further. ....

Are you back in your game meanwhile? I saw in the other thread that you wrote to CS - did you get a (helpful) answer?

[Daniel Hopmans]

I haven't been able to get past the loading screen.
I've sent several tickets too.

[_DD_]

I haven't been able to get past the loading screen.
I've sent several tickets too.

That doesn't sound like you got an answer. Several is strange (usually not a good sign, that's why I'm asking) + did you reply to the first automated answer? (and not to the 2nd) to stay in one conversation?

If you have an answer and got a ticket number with it (not sure how it works on Mac), you could ask dread for help

[Daniel Hopmans]

This is the response i got:

Township Customer Support
November 26, 2019, 16:57 +1100
Hello,

Thank you for contacting our Support Team. This automated message confirms that we've received your request. Please be aware that this is not a live chat. A team member will respond soon.

If you experience any issues that affect the game performance (the game freezes, crashes, quits unexpectedly, etc), please take a look at the articles in this section: http://bit.ly/2glcfYg

If the instructions do not help, kindly reply to this message and answer the questions listed at the end of the corresponding article.

[_DD_]

This is the response i got:

Township Customer Support
November 26, 2019, 16:57 +1100
...), please take a look at the articles in this section: http://bit.ly/2glcfYg

If the instructions do not help, kindly reply to this message and answer the questions listed at the end of the corresponding article.

goodie, Daniel, and?? that is from Nov-26 - as you had said that nothing helped (assuming you checked the help instructions), what did you rep!y?

and how did it go on; where are you in the process?

[Daniel Hopmans]

goodie, Daniel, and?? that is from Nov-26 - as you had said that nothing helped (assuming you checked the help instructions), what did you rep!y?

and how did it go on; where are you in the process?

I got a response from Playrix. They told me to uninstall the app, restart my Mac, then reinstall the app.
I did that but the problem continues.

[_DD_]

I got a response from Playrix. They told me to uninstall the app, restart my Mac, then reinstall the app.
I did that but the problem continues.

and then you told them that in your next reply and then -?

[Daniel Hopmans]

I told them that the problem persists, but so far no reply.

[_DD_]

I told them that the problem persists, but so far no reply.

phew... ok, depending on how long ago that was, one possibility would be to ask in that conversation. I haven't seen them lie dead for several days. But as it is unsure whether they have hidden another "if you reply we consider the problem solved"-sentence in it, we could come back to my original suggestion, to send the Conversation ID to dread by PM and ask for help, so that Anna would check witn her colleagues, why the silence.
One can only hope the silence isn't due to them not finding anything.

Now don't tell me, pls, that Mac reports don't have an ID -? In my reports it is like a subheading meanwhile, IIRC: at the beginning of the conversation, somewhere around the date. Should be easy to find -?
In earlier times, it was hidden behind an i in the top right corner.
Anything you could find and copy and send to dread? (and you know how to send them a PM?)