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  1. #1

    Township loading issues

    My game couldn't connect to internet but my internet connection is just fine. Tried all the possible ways. HELP ME!!

  2. #2
    I do not know what you tried so far but did you shut down your device completely and restart everything? If you can navigate on the web or here on the forums from the same device, the only thing I can see is a game server problem. In that case there is nothing you can do.
    Graylady, Forum member since may 2014 --- Playing on Android, not on Facebook
    Township level 206, Zoo 194 animals, --- coop #HHPY84

    Please read this important post by Playrix about Township : Wishes/requests already rejected by Playrix

  3. #3
    I tried rebooting. Uninstalling and reinstalling the game. Set everything in my device to default. I can browse and download and play other online games but not Township 😑

  4. #4
    Hey, graylady, I know you are trying to help, but the problem with connection is not with the players. It is with your servers. Please make a point of that to the technical support.

  5. #5
    Quote Originally Posted by Мари Ерамян View Post
    Hey, graylady, I know you are trying to help, but the problem with connection is not with the players. It is with your servers. Please make a point of that to the technical support.
    hey Marie,

    first, they are not Graylady's servers, but indeed Playrix', the game provider's. Or, lately, it were Amazon's servers.

    second, she said the same above as you now: (if the other possibilities, to rule out problems with your Internet connection, didn't help) It is a game server problem.

    Maybe one of the Mods will jump in to give you better advice, but in any case, it's your task to contact Customer Support of Playrix, if you think they can and should do something, and from within your game. AFAIK, they don't read the forum, which is mainly for player exchange.
    Good luck!

  6. #6
    Quote Originally Posted by _DD_ View Post
    hey Marie,

    Maybe one of the Mods will jump in to give you better advice, but in any case, it's your task to contact Customer Support of Playrix, if you think they can and should do something, and from within your game. AFAIK, they don't read the forum, which is mainly for player exchange.
    Good luck!
    It's a great honor for me that you think, I could give a better advice than our expierienced seniors

    Unfortunately I can not. I am having the same problem over the last 4 - 5 weeks. Connection to the server keeps going away, mostly around 8 pm GMT, then for 3 or 4 hours I don't see the chat, the regatta and even my own regatta tasks. I have contacted support about this quite some time ago, but as we all (or most of us) know, you don't always get good reactions from them.

    So I learned to live with this problem - I never lost any regatta points or the progress in my town.

    One of my objectives as a mod is to help improve communication with Playrix support and help to get such issues solved better for all players. As for now, I can only ask the same as DD / Graylady, contact support from within your game and desribe the problem to them. You find a how to in my signature (Thanks again, Amoria )

    So good luck for now, and let's hope and see that things will become easier in future.

    Thomas
    Last edited by thommmes; 04-09-2017 at 01:17 PM.

    KOOP "iMACExchange" MAC OS
    Grant me the serenity to accept the things I cannot change,
    Courage to change the things I can,
    And wisdom to know the difference.

  7. #7
    Quote Originally Posted by _DD_ View Post
    hey Marie,

    first, they are not Graylady's servers, but indeed Playrix', the game provider's. Or, lately, it were Amazon's servers.

    !
    Hey,
    I didn't mean they were Graylady's servers. I guess I just mashed up my language and English. "You" would have been understood as Playrix in mine. Kind of the way you decided my name is Marie. You just made a crude translation. Close, but I would not turn around if I heard it.
    Second, I got what she said, I am just sick of the same old advices when that kind of problem occurs.
    Third, I didn't know that they don't read the forum. But I cannot get into my the game, so I can't contact Customer service.

    It doesn't matter I suppose. Apparently that s known issue and nothing would happen even If I could.

    PS: In my language, when you are explaining something to someone it is considered very condensing and rude to use "first", "second" and so on. Only someone a boss, or a teacher or someone with influence can talk like that to another person.
    Last edited by Мари Ерамян; 04-09-2017 at 03:41 PM. Reason: PS

  8. #8
    Hey,

    your reply just confirms my impression of what you think is appropriate in whichever translation of your way of expressing yourself towards others; I doubt it's a matter of language interpretations.

    Quote Originally Posted by Мари Ерамян View Post
    Second, I got what she said, I am just sick of the same old advices when that kind of problem occurs.
    It being her first post in this thread, it was hardly an old advice, and the less what you read into it.
    And even if so, we'd have to agree to disagree here again, as I find the patience of some of these posters admirable, posting the same advice over and over again...

    And if you still want to try: Just look in thommmes' signature on "how to contact Township Support directly".


    Quote Originally Posted by Мари Ерамян View Post
    PS: In my language, when you are explaining something to someone it is considered very condensing and rude to use "first", "second" and so on.
    well, as this isn't your language and you used the wording yourself, it certainly can't be considered this then. ;Þ

  9. #9
    Quote Originally Posted by _DD_ View Post
    Hey,

    your reply just confirms my impression of what you think is appropriate in whichever translation of your way of expressing yourself towards others; I doubt it's a matter of language interpretations.
    Þ
    Can you elaborate that statement? Because I thing I was dead on on you being condescending.

    PS. Like thommmes I posted before seeing your post.
    Last edited by Мари Ерамян; 04-09-2017 at 04:21 PM.

  10. #10
    Quote Originally Posted by Мари Ерамян View Post
    Hey,

    PS: In my language, when you are explaining something to someone it is considered very condensing and rude to use "first", "second" and so on. Only someone a boss, or a teacher or someone with influence can talk like that to another person.
    What a wonderful world, we can learn something about other cultures just through this forum or internet chats. Thank you so much for adding something new to our cultural knowledge - I am absolutely sure that DD was far away from offending you.

    Now one question regarding your prblem: Is it that you cannot access chat, help requests and so on, or is it that you cannot log into the game at all?

    That makes a big difference, and maybe you need some different action to solve this.

    best regards Thomas

    P.S. I posted this just minutes after your answer, DD, so I did not read your comment, when writing it
    Last edited by thommmes; 04-09-2017 at 04:09 PM. Reason: new post by _DD_

    KOOP "iMACExchange" MAC OS
    Grant me the serenity to accept the things I cannot change,
    Courage to change the things I can,
    And wisdom to know the difference.

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