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Thread: Unable to read text

  1. #1

    Unable to read text

    All writing in the game is distorted. It's blotchy, there's missing bits, and it's like trying to read something on a glitchy computer. I've done the uninstall/reinstall, off/on, clear cache/data, but nothing helped. I literally cannot read anything in the game!

    I'm using a brand new Android Marshmallow 6.0 tablet and the latest version of the game. Everything on my tablet is up to date. Is this a known error, and is there a way to fix it?

  2. #2
    Gold Member hyacinth's Avatar
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    Quote Originally Posted by Molly Michelle Conger View Post
    All writing in the game is distorted. It's blotchy, there's missing bits, and it's like trying to read something on a glitchy computer. I've done the uninstall/reinstall, off/on, clear cache/data, but nothing helped. I literally cannot read anything in the game!

    I'm using a brand new Android Marshmallow 6.0 tablet and the latest version of the game. Everything on my tablet is up to date. Is this a known error, and is there a way to fix it?
    Hi Molly. Is there any way at all that you can go to the settings menu via your cog and open the Help and Support Menu?

  3. #3
    Quote Originally Posted by hyacinth View Post
    Hi Molly. Is there any way at all that you can go to the settings menu via your cog and open the Help and Support Menu?
    Yes, that's one of the first things I did, but I didn't even get a confirmation email back.

  4. #4
    Gold Member Graylady's Avatar
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    Quote Originally Posted by Molly Michelle Conger View Post
    Yes, that's one of the first things I did, but I didn't even get a confirmation email back.
    Hi Molly

    We do not get email anymore, we receive the automatic confirmation in the Help and Support section. Did you checked the message you sent? The confirmation should be right there.

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