Trains will not depart after loading

[VicvilleTOWN]

I have 3 trains and 2 of them needed 3 cars to be loaded, the last train needed 4 cars to be filled. Each train had 5 cars and had x0 in the ones that didn't ask for goods. It has been 7-8 days and they will not depart. I need glass bricks, and nails. How do I get them to depart? My second issues is that I can't send messages via the support module. I have asked for bot assistance and on one of the questions, none of the answers met my needs. So I selected the answer to go back to the categories and now the bot remains with the 3 dots like it is looking for the correct response and timesout. I have screen shots to show both issues.

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