cannot see my zoo and the 'report an issue' button not working

[Dorcselló]

Hi there!

I have a level 8 zoo, and have many animals, shops and decorations, but right now I cannot see them and I can buy them again from the shop. My friends say they can see it, and I can see the animal families too in the book.
I tried to report the issue via the game, but nothing happens if I click on the 'Report an issue" button.

[jarush00]

I am having the exact same problem. I even uninstalled and reinstalled the game. Still the same issue.

[JayS]

Guessing you both on Windows. Unfortunately a common problem. Searching will bring lots of posts and some guidance

[_DD_]

If you're playing on Windows, the big thread is in the "Zoo Discussions (Windows)" section.

Look in the first sticky about "Common Issue/Zoo reset.." the last two pages, there are posts from others that and how they got it back, and what to do/look for.

And I quote a part of my post there re the Report-button and email setup:

... Re. your remark about reporting ingame, have you looked at this thread:

https://forum.playrix.com/showthread...=1#post1112718

It might be a thing of the order, in which one uses the buttons, or look at the end of the post about the email client.
(I'm playing on Android, so haven't tested it, but it seems to have worked for other Windows users.)

Good luck!