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Thread: Tablet installation

  1. #1

    Tablet installation

    Hello my name is Frank wanted to ask about The game. It is on my phone first and when i put it on my tablet it is starting a brand new game, yet if I go back to my phone it will ask which game the one on tablet which is new or my older one on cell do i want to play yet does not do y this on my tablet it just starts new one ive tried deleting and reinstalling no luck some files must stick and cause it did not do the intro at start up...Both are connected to google play and fb? Is the something I'm not clicking on, or is that how it works? Clueless and any help would be greatly appreciated, because i have several neurological issues that mess with cogitive thingys and am home bound and on some days bed bound, there is no way my MS and cog issue can read all the threads, sorry if this is a duplicate question already asked,
    Thank you

    Peace folks

    What's up with keyboard do i need to turn off swype?
    I saw a guide to dl at play store is that legit, sorry see my brain wanders and forgets, again thanks

  2. #2
    Gold Member Graylady's Avatar
    Join Date
    Jul 2016
    Quebec, Ca
    Hi Frank

    Have you check the Help and Support in your game? If you check the section about loss progress, there is a sub-section on how to play the same town on 2 devices.

    If, after following the instructions there, you still have problems, click on the NO button at the bottom and you will get a Contact Us link to get help from Playrix. In that case, just tell them everything you have tried so far. Send the request from the new device and give them the information about your phone, your town name and level.

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