Christmas Rescue Event

[Elvengirl]

So far, the guy was not available "only" for one day = "today". Wonder where they're hiding her/him, or whether it's a ghost anyway.

The German support exists! I once sent a message in English, and the reply was in German!

[_DD_]

The German support exists! I once sent a message in English, and the reply was in German!

ah IC - and he probably was too exhausted after that to continue.

[Elvengirl]

ah IC - and he probably was too exhausted after that to continue.

[Stephen Share]

Is anyone having problems getting into the boat? I have cleared all the tasks but the man with the fuel doesn't respond... I get "not now". Tried for 2 days clearing extra forest ... Only told to go to ufologist.

[_DD_]

Does the picture here help?

and the description here? you don't need to "enter" the boat this way either, IIRC, just tap on the other side.

And check out the related thread

[Salvawhoray]

This is total B.S. game just freezes after im instructed to remove the rocks, cant do anything, have to reset my device to get back to my town. [-]
Get it together!
I pay good money to play this game, am majorly pissed off at the moment.

You pay real money for a free game? I won 3 tournaments in a row without using real money.

[dnana1]

You pay real money for a free game? I won 3 tournaments in a row without using real money.

If some people did not pay real money, there would be no game for you to win 3 tournaments in. You're welcome!

[JJay]

I looked in my Conversation history with support and can't find any old conversation IDs anywhere. I suspected that was because those tickets were closed. So about 30 minutes ago, I initiated a new support request to ask them about those 3 tasks I mentioned valued at 28 points. As of yet, I have not received a conversation ID for this ticket. I have closed/reopened the game to see if that helped. I will keep checking back to see if one appears. If the conversation ID doesn't generate until a support agent reads my message, it could be days before I get my conversation ID, and days before my friends get theirs.....

I have put a new ticket in with support. After coming out of the help then going back in. I have a conversation ID kitty. I have only received an automated response so far. So it doesn't seem to be a change Playrix has made to everyone. I am on Android.

That's very weird Kitty, because all my ID numbers are still there from closed conversations. I wonder if it's a platform thing? Both of my towns are on Kindle

I just started a new conversation as an experiment and haven't received an ID# yet (have got the automated replies) I'll let you know what happens next.

I've just got the same Downton - no reply from a real person yet, but I have a conversation ID number.

Attachment 51861

Just a post script to this conversation - when I started a new conversation with customer support to check whether I got an ID number, I wrote about the only issue I could think of at the time, and then promptly forgot about it. I certainly wasn't expecting the response I got today!

Screenshot_2019-12-26-19-46-32_kindlephoto-1809235966.jpg

Screenshot_2019-12-26-19-45-14_kindlephoto-1809192545.jpg

So thank you very much Playrix Anyone else get the same?