Do anyone have any advice about this?

Yesterday I bought the Prof Verne event gold pass. I made considerable progress in the event. Then I lost all game progress. I have reported this to the game developers. They usually respond to my texts. This time they erased the texts and have not responded. I’m trying again. I’ve lost something I paid for, I lost all game progress, & I’m losing time in the event. I’m not playing the game so the developers records can be easy to review.

I do not know why they would dump my texts. That’s irksome.

I have followed all the automated prompts but truly none of them were built for this situation.

Can anyone help?