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Thread: Gold Pass does not work

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  1. #1
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    Gold Pass does not work

    Any idea how long it will be before the gold pass lets you claim the upper level rewards?

  2. #2
    Do you already have the necessary number of points acquired?

  3. #3
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    Anna, have you any idea when Playrix will have this sorted? Lots of repair tickets filed thought I'd see if you'd heard.

  4. #4
    Senior Member
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    Quote Originally Posted by 505SunDog View Post
    Anna, have you any idea when Playrix will have this sorted? Lots of repair tickets filed thought I'd see if you'd heard.
    Unfortunately Anna isn't always here to see our posts.
    One tip though...only send 1 support ticket, if you have more close them out. You are more likely to get a response and a quicker one.
    If you meant lots of people have sent them then all you can do is wait. Playrix will probably send out a fix if it is only Mac that is having this issue.

  5. #5
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    Quote Originally Posted by Cuddz View Post
    Unfortunately Anna isn't always here to see our posts.
    One tip though...only send 1 support ticket, if you have more close them out. You are more likely to get a response and a quicker one.
    If you meant lots of people have sent them then all you can do is wait. Playrix will probably send out a fix if it is only Mac that is having this issue.
    Thanks Cuddz. I'm not sure if its only the Mac version, which is why I came to ask here. A player in my co-op started sending a message every hour and just got a reply and now the Gold Pass started working for her. We didn't get the Tcash in our co-op though.

  6. #6
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    yes. only the lower rewards can be collected.

  7. #7
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    Quote Originally Posted by 505SunDog View Post
    yes. only the lower rewards can be collected.
    Hallo,
    i have the same problem.
    I bought the gold pass this morning.
    I received a confirmation from Apple by mail.
    But I do not get the special rewards only the lower rewards.

  8. #8
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    Quote Originally Posted by Medamana View Post
    Hallo,
    i have the same problem.
    I bought the gold pass this morning.
    I received a confirmation from Apple by mail.
    But I do not get the special rewards only the lower rewards.
    Same here Medamana, so frustrating. I have 5 gold rewards I can't access plus none of the 'perks' were given to me

  9. #9
    Quote Originally Posted by 505SunDog View Post
    Same here Medamana, so frustrating. I have 5 gold rewards I can't access plus none of the 'perks' were given to me
    I have the same problem

  10. #10
    New Member
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    Sep 2019
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    I sent a report to the support with screenshots.
    I hope to get an answer before the end of the "experiment".

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