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Thread: Game won’t load

  1. #21
    Not sure if any of you are having this issue still. And since you can't get into your game to report the issue from there..
    https://playrix.helpshift.com/a/town...l=en&contact=1 You should be able to use this link

    Hope this helps.
    Just Curious,
    Gary
    Windows 10 PC
    Town: Darkwood WMZ83A
    Co-op: Stronger Together #SR8NKN
    Looking for a new co-op? Check us out!

  2. #22
    Quote Originally Posted by gggillis View Post
    Not sure if any of you are having this issue still. And since you can't get into your game to report the issue from there..
    https://playrix.helpshift.com/a/town...l=en&contact=1 You should be able to use this link

    Hope this helps.
    I’m on day 10 and the 2nd ticket (they close the 1st with the issue unresolved). Unfortunately, Playrix support are either incompetent or just don’t care because even if you say you cannot load the game, they will send an email telling you to open the game and resubmit your issue from the settings.

    I’m glad I’m not alone in being unable to open my game but that makes their inability or unwillingness to actually read people’s complaints before sending out “support” emails and closing tickets even more egregious.

  3. #23

    Angry

    Quote Originally Posted by Guernicus View Post
    I’m on day 10 and the 2nd ticket (they close the 1st with the issue unresolved). Unfortunately, Playrix support are either incompetent or just don’t care because even if you say you cannot load the game, they will send an email telling you to open the game and resubmit your issue from the settings.

    I’m glad I’m not alone in being unable to open my game but that makes their inability or unwillingness to actually read people’s complaints before sending out “support” emails and closing tickets even more egregious.
    The same here
    Since 30.11.2019 Township does not start on the Fire HD8 of my daughter.
    We contacted the support via email and got this standard automatic response.
    This did not help and so we contacted the support again.
    We wrote, that Township every time stucks on the loading/connecting screen.
    Their answer was "Please go inside the game and contact us from there..."
    This shows to me, that they do not read the emails.
    We realy love this game, but the support is horrible!!
    Sorry for saying that, but I have never seen such a bad support.

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