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Thread: Is anyone having trouble on Android visiting neighbors?

  1. #1

    Is anyone having trouble on Android visiting neighbors?

    Hi, everyone,

    Since the last update, I cannot visit my neighbors. I press the icon and the screen freezes. Once it unlocks the window appears for me to select the neighbors tab but it doesn't respond. I have to close the game out and restart it to get back to my town. I can visit my co-op buddies through their button in our chat message board.

    I thought it might be my tablet, but it happens on my phone too.

    Does anyone else have this problem?

    Thank you!
    Landon Clary Eason

  2. #2
    Quote Originally Posted by Landon Clary Eason View Post
    Hi, everyone,

    Since the last update, I cannot visit my neighbors. I press the icon ...
    Once it unlocks the window appears for me to select the neighbors tab ...

    hi LCE,

    I have described what happens sometimes on my Android tablet here:

    https://forum.playrix.com/showthread...=1#post1537933

    and how I can get around it, but it is rare. I am not sure which "icon" and "tab" you mean precisely above.
    I assume you restarted both devices after the update completely?

    As it's on both devices, it could be a connection problem from your "location". OTOH, the Coop reachability speaks against it.
    But I'm just guessing anyway, if it doesn't get better (and restarting didn't help), I would suggest to report to Playrix from ingame, so they can check your data and whatever else ideas they have. Good luck

  3. #3
    Oh, yes, both devices have been restarted and I do maintenance on both routinely. I will report from the game itself; I didn't even think of that, LOLOL Thank You!!!

  4. #4
    Quote Originally Posted by Landon Clary Eason View Post
    ...I will report from the game itself; I didn't even think of that, LOLOL Thank You!!!
    lol, sometimes is always the first time... yw oops, as your original question was "does anyone else have this problem?" I told you more than you asked ;-D

  5. #5
    I am grateful! Thank you!

  6. #6
    I went to the help area of the game and it says to read the info before requesting help. So, I did that and read to delete cache and uninstall and reinstall my game. I did all of that and the problem is solved! Yippeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee Thank you again!!!

  7. #7
    Quote Originally Posted by Landon Clary Eason View Post
    I went to the help area of the game and it says to read the info before requesting help. So, I did that and read ...
    You are an attentive person (wouldn't just say you're the first to do so, but sometimes it looks here like "almost", lol) => bravo and congrats and YAY!
    Very glad to see it helped and the installation went through OK!

    Happy towning and helping

  8. #8
    There are some things I am meticulous about; this is one. Happy Towning and Helping to you too!

  9. #9
    Quote Originally Posted by Landon Clary Eason View Post
    There are some things I am meticulous about; this is one. Happy Towning and Helping to you too!
    Yes, sometimes that's a good thing. & thanks!

  10. #10
    AlwaysKimmie
    Guest
    Since update it keeps telling me not connected to internet yet it works on other sites and my data is fine.

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