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Thread: Unable to log into game. As it is saying the game is running on another device

  1. #101
    I completely understand Leo. I do not consider reimbursement of your Tcash and gems restoration either. Unfortunately Playrix seems to be digging their heels in and pretty much saying it is. I was more giving my opinion that under these circumstances it has left the mods unable to offer more help at this point. I can't see why they won't just add the necessary funds to your account. The only thing I can think is they feel it would be like accepting liability that your town got hacked. If that is the case then it seems doubtful you will get anything.

    I really still hope you get some sort of resolution Leo

  2. #102
    Member Magnolia Township's Avatar
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    Dec 2017
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    Western Canada
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    A few years ago, a stranger came into my home and took my purse off the counter. When they had removed anything of use to them, they dumped the purse. I don’t carry much cash and so they got less than $20. Someone found the purse and returned it to me but there was no way i wanted to use it after that...it was tainted because of the violation of my home and property.
    I think i would feel much the same way if my town was taken over...i don’t think i would have the heart to rebuild...or even to start a new town.
    ~Magnolia~
    🇨🇦Canada🇨🇦

  3. #103
    This will be the final chapter in this saga, more as a record of events for others who may experience the ugly side of this game.

    My town is fully rebuilt, I have managed to build up 520 tcash in this period, ingots is back around 30 each, emeralds from nothing to 43.

    Rejoined my reformed coop. Currently doing my first regatta since the hacker broke into my game.

    Playrix Support continues to peddle that their game is safe from intrusion and it be must some vulnerability I introduced. The journey with Support, went from aloof to supportive back to aloof again. It was their advice that they would restore the game at a previous point. Yet in that process they botched it and I lost more stuff out of my town. They don’t even acknowledge any error on their part.

    As to my claims to restore my missing items, nothing, zlitch has been even entertained by them. You know they could simply offer 500 tcash for my woes, but even this is beyond them.

    My game cannot connect to Facebook, so it renders my game non playable on another device.

    Support has now chosen not to respond to my requests over the past 5 days. The communication is one way to them and nothing back. I have been civil, my language was measured without any profanity or abuse.

    Support is a token gesture, it is luck of the draw. Do you feel lucky?

    As for me, well things have changed, whilst everything is “back to normal”, my enthusiasm is not back.

    My days of playing Playrix games are numbered.

    Last edited by leo1200; 09-19-2019 at 12:07 AM.

  4. #104
    Wow Leo. You've certainly been busy these last couple of weeks. Hope that even though this whole experience must leave a very nasty taste in your mouth, you manage to feel some satisfaction about what you've (re-)achieved.

    I don't get why you can't connect to Facebook (not a question, it's just strange to me). Could you try creating a new FB game account and see if that works, or do you just not have the option to connect at all?

    I can understand that you can't feel enthusiastic about any Playrix game anymore after the way you've been treated, and your story should serve as a warning to others who may experience something similar.

    Nothing more I can really say except I'm sorry this happened to you, sorry we couldn't do anything to help, totally disgusted by Playrix's response, and I hope if you do stop playing Township, you find another game which is better supported, or another pastime which you enjoy more. Best wishes to you

  5. #105
    leo, I can understand very well that your "enthusiasm is not back". The way Playrix treated you - and others before in that situation, who posted here - even influenced my pleasure of the game.
    So sorry to hear that story, and I wish you as much fun as possible in playing the game - maybe with the *people* you "meet" in your Coop - as long as possible.


  6. #106
    What I thought was the final chapter was sadly wrong.

    After two months of solid effort I rebuilt everything, built up the tcash to 2300, built up ingots and gems inventory, with ZERO assistance from Playrix.

    But i receive this notice only 20 minutes ago.


    Attachment 50258

    clearly i am being targetted now by Playrix. I have no right of reply by the looks of things, as the game is in effect locked and to be deleted after 30 days

  7. #107
    Quote Originally Posted by leo1200 View Post
    What I thought was the final chapter was sadly wrong. ...

    But i receive this notice only 20 minutes ago.
    Attachment 50258 ...
    hi leo,

    this is just terrible. Dunno whether they have their anti-cheat-bot running at full speed with the new Bubble gum event...?

    Did that come up just like that, while you were looking at your barn?
    This is (as far as we have heard here) the confirmation msg, i.e. the 2nd, no first one? so confusing.

    Anyway, we can't solve it here. (you could delete the 2nd, double post above)
    You can use the outside form, given here at the end of the post:

    NOTE: If you can't get into your game to access Customer Support you can contact us via this automated form.

    and from what I've read here today, you must start with big letters, saying

    I cannot access my game & cannot send from ingame!


    Then, when you (hopefully) get a reply with a ticket ID, send that one to dread or Nevada (our Mod.group) and ask for help in making Anna aware, our Playrix Admin here, so she can check with her colleagues.
    That's the only ways we have.
    Wishing you the energy for it, and good luck
    Last edited by _DD_; 11-08-2019 at 02:17 AM. Reason: added links

  8. #108
    Quote Originally Posted by _DD_ View Post
    hi leo,

    this is just terrible. Dunno whether they have their anti-cheat-bot running at full speed with the new Bubble gum event...?

    Did that come up just like that, while you were looking at your barn?
    This is (as far as we have heard here) the confirmation msg, i.e. the 2nd, no first one? so confusing.

    Anyway, we can't solve it here. (you could delete the 2nd, double post above)
    You can use the outside form, given here at the end of the post:




    and from what I've read here today, you must start with big letters, saying

    I cannot access my game & cannot send from ingame!


    Then, when you (hopefully) get a reply with a ticket ID, send that one to dread or Nevada (our Mod.group) and ask for help in making Anna aware, our Playrix Admin here, so she can check with her colleagues.
    That's the only ways we have.
    Wishing you the energy for it, and good luck
    absolutely no warning, I guess they see game ID is only 3 months old, yet I am on Level 275.

    I am continually being screwed over by these guys. My coop suffers because I cannot complete the regatta.

    All I will get sorry have a nice day.

    I hope they do delete my account, so as to put me out of my misery.

    I have sent a PM to Nevada, thus far no response by support.

    6532794 is reference number via the online support form.
    Last edited by leo1200; 11-08-2019 at 08:01 AM.

  9. #109
    Leo - I'm speechless. So sad that what's supposed to be a fun game has turned into something so negative for you. Hope you manage to get it sorted out, but I'm guessing from your previous experience that you won't be holding your breath.

  10. #110
    Leo I am so sorry to hear you are facing yet another struggle with Playrix regarding your town. I don't have the right words to convey just how unfair your experience has been over the last few months. I hope with Nevada or dreads help this is resolved quickly for you. Whether you will feel the desire to continue your game, I am sure is another matter.

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