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Thread: Unable to log into game. As it is saying the game is running on another device

  1. #51
    Moderator Nevada's Avatar
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    Bess has been working on this from the start, and I have since taken over and been in contact with Leo regarding this.

    We’re doing the best we can to help Leo get this resolved, but are still pretty limited on what we can offer.

    I am confident CS are still working on this, and hoping a resolution can soon be found.
    IMPORTANT: As a Township moderator, I only have power to maintain its forum.
    - Township Support.
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    ”It’s been a long December and there’s reason to believe,
    Maybe this year will be better than the last”

  2. #52
    Thanks for the update Nevada. I knew Bess had been involved helping Leo, I wasn't sure if it was still ongoing. Just trying to think of ways to help .

    Fingers crossed it gets fixed soon Leo

  3. #53
    Moderator Nevada's Avatar
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    No worries

    Just didn’t want y’all to think he’d been abandoned. We’re still trying.
    IMPORTANT: As a Township moderator, I only have power to maintain its forum.
    - Township Support.
    - Before posting a question, please make use of:
    Township Wiki,
    • the stickies on top of each sub-forum,
    • the search function to see previous posts.

    ”It’s been a long December and there’s reason to believe,
    Maybe this year will be better than the last”

  4. #54
    I have to say without Bess and Nevada’s help, I doubt any support assistance would be forthcoming.

  5. #55
    Quote Originally Posted by Nevada View Post
    No worries

    Just didn’t want y’all to think he’d been abandoned. We’re still trying.
    Good to hear that :-)
    We can all be thankful to have such proficient mods. :-*
    **********************

  6. #56
    Ok, more news.

    Five minutes ago my town was restored.

    The only problem is the town they restored is the hacked town, after the hacker destroyed it and had consumed all tcash, gems, tools, etc.

    I sit here absolutely stunned.

  7. #57
    Oh Leo, you must be so fed up this is still not fixed. I really don't know what to say, I am left speechless .

  8. #58
    Quote Originally Posted by Downton View Post
    Oh Leo, you must be so fed up this is still not fixed. I really don't know what to say, I am left speechless .
    Fed up and very angry.

    I rebuilt the town after the hacker did the damage. Only to find Playrix restores right back to the very point of maximum damage.

  9. #59
    Quote Originally Posted by leo1200 View Post
    Fed up and very angry.

    I rebuilt the town after the hacker did the damage. Only to find Playrix restores right back to the very point of maximum damage.
    Oh wow! Yes I would be very angry as well. All they had to do was give you your gems and Tcash, SMH.....

    Are you still in touch with CS?

  10. #60
    Yeah, that is all they had to do was to restore the tcash and gems.

    As for contact it is haphazard at best. They seem not read what I am saying.

    I give up.

    Nevada, please organise support to close my town for good and also block me from this forum. Playrix is now my worst nightmare.
    Last edited by leo1200; 09-06-2019 at 12:56 PM.

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