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Thread: lost progress when upgrading phones

  1. #1

    lost progress when upgrading phones

    I upgraded my phone from a note 8 to S10+, traded it in.and got home and my whole progress was gone...level about2500, aquarium luner new lunar new year.and have contacted developer many times.just get articles to fix, no human, and nothing works.I had no idea this happens if you get a new device. I had lots of in app purchases, vouchers etc.and feel totally let down and lost now as nobody from game will help yet they took all my money. it was thru Google play.no facebook.
    but with my game ID they should be able to retrieve it?
    can anyone help me? or PM me to walk me thru.
    I don't know what to do...its obviously upsetting and just want someone to acknowledge they are working on it.
    Please help!!!!

  2. #2
    I have the exact same problem since I changed phones - Fishdom will ackowledge my previous progress but won't let me connect to my Google Play account...

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