I know a few weeks ago the developers tried to appease those players who were complaining they were inadvertently using the coupons instead of requesting help because they couldn't get used to the coupon button placement. The solution was to rearrange the buttons, but this has made players use the Help button inadvertently now too. I suggested on another thread the coupon button be completely separate from the load and help request buttons, like placing it at the top of the popup window and leaving the other buttons the same throughout. Right now you have a set arrangement, but it differs between farm and zoo. The solution appeased some and has now made others distraught. PLEASE put the Load and Help Request buttons back to their original format and move the coupon button that comes and goes to another location within the popup to appease everyone.