Page 8 of 9 FirstFirst ... 6789 LastLast
Results 71 to 80 of 90

Thread: Someone else is playing my town!

  1. #71
    Quote Originally Posted by Anna Petrova View Post
    Hi, everyone!

    We totally understand your concern. But please keep in mind that there are many different reasons why players might lose access (or exclusive access) to their towns, e.g.:
    • playing several towns on the same device (their own or shared with family members);
    • attaching different towns to the same Facebook and/or Google Play accounts;
    • downloading their towns on other players' devices;
    • compromising social network accounts during logins on untrusted devices or providing access to former devices with no factory reset performed.


    Each case should be reported to our CS team directly through the game so that our tech specialists have as much data as possible. I'd like to assure you that there are no errors in the game itself that might lead to security issues.

    If you experience any problems with accessing your town, please contact our CS team and follow their instructions. If you need help with submitting an in-game ticket, please use the tips our awesome Mods, and fellow Townshippers are always willing to share (thanks, guys ������).

    Regards,
    Anna
    Let's see...hmmm...these posts are back from..

    2017:
    https://forum.playrix.com/showthread...-Happen-To-You

    https://forum.playrix.com/showthread...NT-HELP-NEEDED!

    https://forum.playrix.com/showthread...d-I-Got-Banned


    2019:
    https://forum.playrix.com/showthread...OT-BUY-T-MONEY!

    https://forum.playrix.com/showthread...oes-not-assist


    Needless to say...this is a Playrix problem. Playrix needs to quit blaming every issue on the consumer. Once the robo email has been sent...a real person needs to engage and find a solution...not a copy paste solution.

    Because as we can see from these small handful of posts...this issue has not been addressed or solved whatsoever.
    So our "concern" was not even considered imo.

    I have a post on another website that I can pm individuals if they would like to read it.
    Last edited by Twilight Bookworm; 08-08-2019 at 02:41 AM.
    "If I am found vague, listless or agitated, Administer Chocolate Immediately." Sandra Boynton

  2. #72
    Quote Originally Posted by Anna Petrova View Post
    Hi, everyone!

    We totally understand your concern. But please keep in mind that there are many different reasons why players might lose access (or exclusive access) to their towns, e.g.:
    • playing several towns on the same device (their own or shared with family members);
    • attaching different towns to the same Facebook and/or Google Play accounts;
    • downloading their towns on other players' devices;
    • compromising social network accounts during logins on untrusted devices or providing access to former devices with no factory reset performed.


    Each case should be reported to our CS team directly through the game so that our tech specialists have as much data as possible. I'd like to assure you that there are no errors in the game itself that might lead to security issues.

    If you experience any problems with accessing your town, please contact our CS team and follow their instructions. If you need help with submitting an in-game ticket, please use the tips our awesome Mods, and fellow Townshippers are always willing to share (thanks, guys 🧡).

    Regards,
    Anna
    Anna Petrova, first I'd like to echo _DD_, - repeated excuses aren't at all helpful, and only serve to frustrate and sicken players like me more.

    Secondly, your list seems to have missed a reason which has been documented more than once by players whose towns have been hacked, and that is that if a hacker (or indeed a genuine player) contacts customer support and says that they have lost access to their town because they have tried to reinstall it, for example, on a new device, and gives details of a town, such as player ID, co-op tag, and screenshots, (which are all things which some people share freely on the internet, either on social media, or on this forum), then CS will give (or restore) that town to their device.

    In cases like that I agree, "there are no errors in the game itself that might lead to security issues" . The security problem lies with CS itself, and it seems as though they are unwilling (or not allowed) to admit it.

    Your lack of understanding of (or is it just disdain for) your customers leaves me almost speechless. I say "almost" because I still have to update my reviews for your game and your company in my appstores accordingly, and I hope others will do the same.

  3. #73
    I just wanted add my voice to those that have already expressed concern here as it is quite a serious issue.

    My heart goes out to all of those that have been effected, especially you Boby your town was one of those I would go to often just to look around and appreciate all the small details and hard work. I’ll be sad to see it go from my friendslist. I hope more than anything that your able to find a new escape to bring some peace to your life after township.
    Town Name: Garden Grove
    Current Level: 77
    Co-op Name: Ilvirmorny
    Co-op Code: #VZK9Q8
    Zoo level: Love the New Zoo but it changes on the reg.

  4. #74
    But, Ana Petrova, you forgot one way that hackers can get access to some game. FROM YOUR HELLY ORDERS ADS!!!
    Last week or two I got only REALLY REALLY STRANGE WEIRD ADS in helly orders and CAN'T repport it through your in-game system because SOMEHOW KEYBORD IS DISABLED..
    Yes, guys, all of you wanted ads in helly orders for free TC, but you must know that games or apps can be hacked when you watch ads!!

  5. #75
    Quote Originally Posted by Anna Petrova View Post
    Hi, everyone!

    We totally understand your concern. But please keep in mind that there are many different reasons why players might lose access (or exclusive access) to their towns, e.g.:
    • playing several towns on the same device (their own or shared with family members);
    • attaching different towns to the same Facebook and/or Google Play accounts;
    • downloading their towns on other players' devices;
    • compromising social network accounts during logins on untrusted devices or providing access to former devices with no factory reset performed.


    Each case should be reported to our CS team directly through the game so that our tech specialists have as much data as possible. I'd like to assure you that there are no errors in the game itself that might lead to security issues.

    If you experience any problems with accessing your town, please contact our CS team and follow their instructions. If you need help with submitting an in-game ticket, please use the tips our awesome Mods, and fellow Townshippers are always willing to share (thanks, guys 🧡).

    Regards,
    Anna
    If none of the above applies to a player, (they've never done ANY of these things), what else could be the reason for hackers to get into their towns? This is the answer we all need. Experienced players aren't making these kinds of mistakes. So, what else is happening here?
    Town: Cedar Spring
    Town Level: 115
    Wildscapes Level: 546 (Max Level)
    Wildscapes Areas Finished: Asian Jungle, African Savannah & Arctic Tundra
    Forum Member: December 2015

  6. #76
    Quote Originally Posted by JJay View Post
    ........
    ..... your list seems to have missed a reason which has been documented more than once by players whose towns have been hacked, and that is that if a hacker (or indeed a genuine player) contacts customer support and says that they have lost access to their town because they have tried to reinstall it, for example, on a new device, and gives details of a town, such as player ID, co-op tag, and screenshots, (which are all things which some people share freely on the internet, either on social media, or on this forum), then CS will give (or restore) that town to their device.

    In cases like that I agree, "there are no errors in the game itself that might lead to security issues" . The security problem lies with CS itself, and it seems as though they are unwilling (or not allowed) to admit it...........
    Thank you for bringing this up Jay. While we have no answers or solutions from Playrix I no longer feel comfortable sharing my town info in my signature. Very sad state of affairs .

    Of course any hacker can still get a players co-op code just looking in their co-op building, so safe guarding our town from this is practically impossible, as I believe CS help retrieve towns without the friend/player code as well.
    Last edited by Downton; 08-08-2019 at 02:38 AM.

  7. #77
    Quote Originally Posted by Bethany Clarke View Post
    If none of the above applies to a player, (they've never done ANY of these things), what else could be the reason for hackers to get into their towns? This is the answer we all need. Experienced players aren't making these kinds of mistakes. So, what else is happening here?
    Playrix can restore any games ONLY if it's NOT signed in Facebook. They restored my Gardenscapes. For Township and Fishdom I dont need Playrix's help, both games are saved in Google.
    But, if I am suspicious that someone hacked my game, I will change all my passwords for ALL my accounts (etc.,Google, Facebook, Microsoft, Amazon, Ebay...)

  8. #78
    Member Magnolia Township's Avatar
    Join Date
    Dec 2017
    Location
    Western Canada
    Posts
    357
    I’ve also removed my signature Downton as well as disconnected from facebook....so i lost my magnolia avatar. The only reason i needed facebook was to make purchases through google play (long story) but i don’t really feel spending money on the game is worthwhile right now anyway.

    I don’t really know how hackers do what they do but it is a scary prospect to have your town taken over so i’d like to isolate it as much as possible.
    As you said though, it’s easy to get town info and if that’s all they need to get in....well, there’s nothing really we can do. I am curious how watching ads makes you vulnerable.

  9. #79
    Hi Guys, until some preventative action has been confirmed from Playrix, I'd also like to remove my signature...how do I do it please?
    Tag: G3H65P Level: Township 110 Fishdom 2400

  10. #80
    Gold Member Rocky_Ruud's Avatar
    Join Date
    Aug 2017
    Location
    Spijkenisse, The Netherlands
    Posts
    1,242
    A little spark of hope

    Dear Anna
    A little spark of hope would be very helpful at this moment.
    As a former HR worker I also followed media training once and I understand that you cannot tell us:
    "Yes, everyone, the backdoor is broken and at this moment any of your Towns can be entered by a wrong person!"
    Preventing panic is important and I understand also that you do not want to give false hope.
    But please be careful not to sound like the manager of a chemical factory on fire, who reports that public health is not in danger or like that Iraqi minister who insists on "We are in complete control of the situation!" while at the same time the buildings behind him are bombed.

    But for a very different reason I am quite confused by your repetition of answers.
    I am currently working with Khan Khan, a friend whose city has been in the hands of a hacker for three months now.
    He even knows who the hacker is. Not that he knows him personally, but he was able to retrieve his name and other information.
    The first thing this hacker did was kick out every one from Khan Khan's coop. So my friend has been away from his coop friends for a long time now.
    Starting a new coop and letting the same happen and loose old and new friends again will especially damage the trust of others in Khan Khan.
    It would be like sending an email to all your contacts to tell you that your PC has a virus ...
    I hope to get him registered on the Forum today( also struggles for a few days with getting him here) so we can make the next step in helping him to get rid of this intruder.
    You may can imagine your answers don't really give hope in this process.
    My focus is on the hopefull words of Bessville that our Dreamteam keeps an eye on this thread and behind the scenes the Devs may even are working on a solution.

    Regards
    Ruud
    Change what you can't accept. Accept what you can't change
    Way2FindMe: #MJZH6C (Mijn boerderij)/Ruud's city of Rock 'nd LOL/level 111/Android

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •