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Thread: Missing reward!

  1. #1

    Missing reward!

    The team I am in just won the Gardner's league - coming in a first place!
    It would be really nice if PLAYRIX could honor its rewards!
    I don't understand why my account doesn't receive them????
    Really annoying!

  2. #2
    Hi,

    If you're missing any items - coins, rewards, boosters, etc. you will have to report it directly from your game (Settings > Help and Support > Missing Items) and the support team will restore them for you!
    IMPORTANT: As a Township, Gardenscapes and Homescapes moderator, I only have power to maintain the forums.
    Township Support | Gardenscapes Support | Homescapes Support
    FORUM RULES

  3. #3
    I too never received my reward. Looking .in the Facebook group, there seems to be quite a few of us in the same situation. I’ve raised this using the support option in the game and received a message saying the following:
    ———————————-
    Thanks for letting us know about that issue! I passed the information on to the dev team, so they'll do their best to identify and fix the problem ASAP.

    We apologize for the inconvenience and appreciate your patience.
    ———————————-

    Hopefully they’ll fix it soon and give us what we are owed.

  4. #4
    I too never received the award. Since the competition, when I load the game and press play, the game crashes. I cannot report it directly through the game...the game won't work.

  5. #5
    Quote Originally Posted by Deneen Rivard Popp View Post
    I too never received the award. Since the competition, when I load the game and press play, the game crashes. I cannot report it directly through the game...the game won't work.
    Hi,

    You can use this online form to contact support when you can't access the game's settings.
    IMPORTANT: As a Township, Gardenscapes and Homescapes moderator, I only have power to maintain the forums.
    Township Support | Gardenscapes Support | Homescapes Support
    FORUM RULES

  6. #6
    Still waiting for my reward. 😡😡😡😡

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