I have been hard-banned from the game without any explanation other than that the ban was reviewed and confirmed to be justified.

I do not understand why my account was confirmed as a cheater as I don't even know how I could have cheated (I don't know how to cheat in Township or that it's even possible). Therefore, the ban feels wrong and unfair. :-(

Can someone help me, please? I tried reaching customer support via e-mail, but, they only told me to contact support from within the game. That is impossible since there is no button available to do that in the game now.

My customer support ticket number via the web form help is 5260770.

Town name: Piggyland
Level 42 or 43
LG Nexus 5
Android version 6.0.1