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Thread: bumped back to level 1 ?!!!!

  1. #1

    bumped back to level 1 ?!!!!

    I've been enjoying Gardenscapes , and had clawed my way up to approx level 130 ... I exited the game as usual, but when I returned I had been sent back to level 1. I still have all of the upgrades that I have earned, I even kept the amount of cash I had ... but I've lost all my progress. Is there a way to reset the game?:confused

  2. #2

    You will have to contact support directly from your game (Settings > Help and Support), and ask them to check your account and restore your progress. Give them all the details of what happened before losing your progress, to help them identify what went wrong.
    IMPORTANT: As a Township, Gardenscapes and Homescapes moderator, I only have power to maintain the forums.
    Township Support | Gardenscapes Support | Homescapes Support

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