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Thread: Threw me back to level 0

  1. #1

    Threw me back to level 0

    I've not been playing for a large amount of time, but I had passed through 200+ levels. Today I tapped the icon on my phone to be thrown back to the start. Is this a tech glitch that will be rectified? If not will be uninstalling and posting honest (disappointed) reviews.

  2. #2
    I'd try uninstalling and reinstalling the game on your device first. If that doesn't work, then I'd send an in-game notice to the support team. They should be able to walk you through this problem. You should definitely not be losing levels.
    Town: Cedar Spring
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    Playrix Forum Member Since: Dec 2015 & 1,500+ posts

  3. #3
    That happened to me too but I kept the progress in the house so I considered it a win! I was at 2000+ at the lake. Easier to finish puzzle on first try lol

  4. #4
    This happened to me too. All of a sudden I'm back to the beginning of the game! Have uninstalling and reinstalled 4 or 5 times and no difference

  5. #5
    Quote Originally Posted by Dana Bowden Harvey View Post
    This happened to me too. All of a sudden I'm back to the beginning of the game! Have uninstalling and reinstalled 4 or 5 times and no difference
    Send a report directly from your game, giving them details about the issue, as well as letting them know that you already tried re-installed the game. The support team will help you out with restoring your progress.
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