new zoo cards not in book

[rhino12950]

I opened a balloon chest and found zoo cards with new animals (camel and turtle).
Upon returning to my zoo however I did not find these cards in my book.
Is there a limit to how many unfinished animal families one can have at a time? Is this a bug? Either way I don't think cards should just disappear. A limit on building new enclosures would be one thing, but teasing a reward you won't get? Not okay.

[rhino12950]

It just happened AGAIN!
Opened Chest. Zoo cards with 2 new species (gazelle and lynx).
Cards do not show up in my book. I feel cheated 😭
Please help!

[rhino12950]

And again *sigh*
These 5 cards were duplicates, and they did not go in my duplicate box.
Am I truly the only one with this problem?

[Graylady]

You will have to report this from within your game.

[rhino12950]

Thank you, will do