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Thread: Glitch - T-cash earned from Zoo Rewards Chests not crediting

  1. #1
    Senior Member
    Join Date
    Feb 2018
    Posts
    597

    Glitch - T-cash earned from Zoo Rewards Chests not crediting

    iOS Version 6.3.5

    I don't know if this is caused by the same coding error that is happening in the mine (see this thread), but I just experienced a glitch while collecting a zoo reward.

    I filed my 12th order, and opened my reward chest. It contained 5 animal cards and 1 T-cash. When I clicked to collect my rewards, I saw my T-cash balance subtract 1T and then add the 1T I earned, so there was no net increase to my T-cash balance.

    I have an open ticket with support due to the other glitches I've had with this update, so I sent a message regarding this issue as well.

    Everyone should be VERY VIGILANT about making sure your T-cash credits whenever you receive any as a reward! So far I have not had problem with it adding correctly for T-cash I found in island chests and T-cash won in the House of Luck.

  2. #2
    Junior Member Goofy's Avatar
    Join Date
    Aug 2016
    Posts
    37
    There is a "fix" update available for iOS TS 6.3.8

  3. #3
    Senior Member
    Join Date
    Feb 2018
    Posts
    597
    Just wanted to let everyone know this issue was NOT FIXED in the patch update (6.3.8).

    I opened another zoo reward chest that included 1 T-cash as a reward. When I clicked to collect it, my T-cash balance subtracted 1T and then added the 1T, so I didn't gain anything (My T-cash balance was the same as before earning the reward).

    I have an open ticket with support regarding this issue - I have not received a response from customer service yet. Will update this post if I do.

  4. #4
    Hi kitty4715,

    Thanks a lot for bringing this up. I have passed the info on to the devs, they'll do their best to fix this ASAP. We apologize for the inconvenience caused by the issue.

    Regards,
    Anna

  5. #5
    Hey, everyone!

    I know that our CS team has already provided an explanation to kitty4715. But I feel like adding it here too, just FYI.

    Our specialists have checked and there is a bug indeed, but it's purely visual. And the next update which will be out soon should fix it.

    Here's what happens:
    • When you open the pop-up with the reward, it instantly changes the T-cash counter for the new value (the final sum of your T-cash that you are supposed to have after getting the reward).
    • After that when the chest is opened, the T-cash counter goes back to the previous number you had before getting into the pop-up and then changes back to the correct value with the added reward.
    • So, basically, you see the T-cash counter in the correct state at the very moment you open the pop-up and then when the chest is opened (in-between the counter goes back). So these numbers are the same and it looks like nothing was added.


    I hope this was helpful (and not too confusing 😂🤯)

    Regards,
    Anna

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