Unequal star requirements for tasks

[Zuluboy]

Me and a friend have downloaded the game and started play the exact same time. After about 3 days, I noticed that my star cost for some tasks are nore than my friends. I contacted the support team 3 times and its seems like im talking to a stupid computer. So i decided to give you guys a try. I already deleted and reinstalled the game but the problem persists. I found a post from 2016 of gardenscapes that had the same problem if that one will be more clear. https://forum.playrix.com/showthread...-been-resolved Please help me. Thanks

[dreadnought]

Me and a friend have downloaded the game and started play the exact same time. After about 3 days, I noticed that my star cost for some tasks are nore than my friends. I contacted the support team 3 times and its seems like im talking to a stupid computer. So i decided to give you guys a try. I already deleted and reinstalled the game but the problem persists. I found a post from 2016 of gardenscapes that had the same problem if that one will be more clear. https://forum.playrix.com/showthread...-been-resolved Please help me. Thanks

Hi,

It's necessary to send a report directly from within your game, since the support team will need your game's data in order to figure out if there's an issue with your tasks/stars.
Please take a look at this guide on how to contact support, and let me know if you followed all the steps correctly, and at which step you're stuck - i.e. did you reply to the automatic message, was the conversation closed so you had to open it again, can you still reply in the same conversation window, etc.

[Zuluboy]

Hi,

It's necessary to send a report directly from within your game, since the support team will need your game's data in order to figure out if there's an issue with your tasks/stars.
Please take a look at this guide on how to contact support, and let me know if you followed all the steps correctly, and at which step you're stuck - i.e. did you reply to the automatic message, was the conversation closed so you had to open it again, can you still reply in the same conversation window, etc.

I did that twice and once on their website itself. The only thing they say is that players progress differently due to changes over time which i understand but the thing is that we downloaded the game at the same time and there were no further updates. That is the part i do not understand. If we downloaded te exact same file, why is it only my game that is different. It should be the same.

[dreadnought]

I did that twice and once on their website itself. The only thing they say is that players progress differently due to changes over time which i understand but the thing is that we downloaded the game at the same time and there were no further updates. That is the part i do not understand. If we downloaded te exact same file, why is it only my game that is different. It should be the same.

Can you send me via PM the Ticket ID#? You can find it at the top of your conversation with support. I will try to have admins look into it, and i will let you know as soon as i hear anything back!