[FB/Gameroom] Game not Loading / Blue Screen

[Kessie Love]

Same problem here but I play on a desktop and not in the game room. Also Adobe (flash) makes me 'okay' it every day regardless I play via chrome and on FB. This started about a month or so ago...possibly after a win10 update.
I couldn't get the contact support function to work but used a link you provided here to send one.

Facebook has been tweaking algorithms again and I've been experiencing glitches all day, as well as with another game. So I did send them a report as well.

[gardengal]

This may be a Facebook problem because I'm noticing other games aren't loading either. Are people who don't play through Facebook also having a problem?

I believe this may be a Facebook issue because other games through Facebook aren't loading either.

[dreadnought]

This may be a Facebook problem because I'm noticing other games aren't loading either. Are people who don't play through Facebook also having a problem?

So far nobody reported this type of error with the mobile version, i am able to load my game without problems (Android). So it might as well be a Facebook issue, and not a Gardenscapes one.

[BubblesofWar]

I'm able to load other games just fine. It's just this one. But I'm strictly gameroom/fb.

[Neilie]

Same thing is happening to me on Facebook Games with blue screen not loading game

[dreadnought]

----- UPDATE:

Hi everyone!

I just want to let you know that the devs are currently working on a solution to fix this issues!

In the meantime, you can try to:
1. Open the game on Facebook (not via Gameroom), and refresh the page a couple of times
2. Clear your browser's cache (how to)
3. Install the latest Flash Player (or delete and reinstall it) > here
4. Try using a different browser/PC. The game is supported for Google Chrome and Mozilla Firefox (using Internet Explorer/Microsoft Edge is not recommended).
5. Disable antivirus and/or firewall

I will keep you updated with any developments!

[бобро]

Добрый день! У меня та же проблема: игра не грузится, висит синий экран, ссылка техподдержки над окошком игры не работает, хотя остальные ссылки в рабочем состоянии. Помогите, пожалуйста, запустить игру.

[бобро]

Добрай день! У меня та же проблема. Помогите, пожалуйста, загрузить игру.

[lydia.segers]

Gardenscapes is not loading on FB and gameroom! Please help!

[Hayyward]

----- UPDATE:

Hi everyone!

I just want to let you know that the devs are currently working on a solution to fix this issues!

In the meantime, you can try to:
1. Open the game on Facebook (not via Gameroom), and refresh the page a couple of times
2. Clear your browser's cache (how to)
3. Install the latest Flash Player (or delete and reinstall it) > here
4. Try using a different browser/PC. The game is supported for Google Chrome and Mozilla Firefox (using Internet Explorer/Microsoft Edge is not recommended).
5. Disable antivirus and/or firewall

I will keep you updated with any developments!

This has not changed anything for me, I still get a blank blue screen. I have tried it in Firefox and Chrome. It does load on my phone so I'm not suffering severe withdrawal yet. Thank you for your expedient work on this issue.