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Thread: Paying for the safe.

  1. #1

    Paying for the safe.

    I paid 2.99 for my 5,000 coins and it told me my payment was successful. When I went back to the game t her were no coins. I paid again, thinking maybe it didn't go through, and again it said payment successful. Now I have paid twice and still no coins. What can I do?

  2. #2
    Staff Member Dasha Mironova's Avatar
    Join Date
    Mar 2017
    St Petersburg
    Hi Mamapugsley! Are you using an Android-based device? If so, this could be caused by the Google Play Store problems. If you still haven't received your items, please reach out to our support team via the game settings and attach the receipts for your purchases, our staff will sort things our for you.
    -If you're having troubles with the game, please check out our Help & Support articles first.
    -In case you need further assistance, write a report from the game. To do so, follow the steps from this tutorial video.
    -If your game doesn't open, you can contact our support team here.

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