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Thread: Stuck on Blue Screen while loading

  1. #11
    Staff Member Dasha Mironova's Avatar
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    Mar 2017
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    St Petersburg
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    207
    Oh, no! Have you tried reinstalling the game? If that doesn't work, please specify the device you're using to play and the amount of RAM (not the same as the amount of free memory space). We'll see what may be the issue here.
    IMPORTANT!
    -If you're having troubles with the game, please check out our Help & Support articles first.
    -In case you need further assistance, write a report from the game. To do so, follow the steps from this tutorial video.
    -If your game doesn't open, you can contact our support team here.

  2. #12
    Staff Member Dasha Mironova's Avatar
    Join Date
    Mar 2017
    Location
    St Petersburg
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    207
    Quote Originally Posted by бобро View Post
    не грузится игра. выскакивает окошко "упс. что-то пошло не так", после обновления страницы ничего не меняется.
    Добрый! а вы пробовали переустанавливать игру? если это не помогло, укажите, пожалуйста, модель девайса, на котором играете, и количество оперативной памяти на нем (ram).
    IMPORTANT!
    -If you're having troubles with the game, please check out our Help & Support articles first.
    -In case you need further assistance, write a report from the game. To do so, follow the steps from this tutorial video.
    -If your game doesn't open, you can contact our support team here.

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