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Thread: Help please!

  1. #1

    Help please!

    I just had surgery and being kind of out of it I accidentally overwrote my progress when logging into my account on a new device! I was almost on level 400 and now I'm back at 2, I have spent a lot of money and time on this game but if my old game can't be recovered I'll have to stop playing. I won't restart. Please tell me playrix can help me.

  2. #2
    This is the wrong place to contact for problem like you are having. Go to settings (the little gear on the lower left corner of your game screen. Click on the gear. Then choose help and support. In the upper right corner is “Contact us”. That is where you request help. Hope they can help you. I’m sure they don’t want to lose a player who spends lots of money with them.

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