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Thread: Teams Added To Race At Last Minute

  1. #51
    At least our race is full this week...

  2. #52
    Quote Originally Posted by Bessville View Post
    At least our race is full this week...
    What a coincidence, ours is too

  3. #53
    Hey, everyone!

    Thanks for bringing this up! We sincerely apologize for the inconvenience this situation has caused your Co-op. The issue has been carefully investigated and our specialists have made more improvements to the system of the selection and redistribution of the opponents.

    Unfortunately, we are not able to restore your position due to some technical restrictions. We have issued a compensation to all members of the Tiger’s Den Co-op. We appreciate your patience and understanding greatly.

    Don’t hesitate to contact us if you have any further questions!

    Regards,
    Anna

  4. #54
    Thankyou very much, Anna, that makes me feel much happier

  5. #55
    Gold Member Ann's Avatar
    Join Date
    Jul 2016
    Location
    London UK
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    768
    Thanks ever so much Anna, it's great to know that Playrix listened and found a solution to our issue. I understand that our position can't be restored, but if it means the issue won't happen again, I will be happy!
    Also, thank you for the compensation, it is very kind of you.

  6. #56
    Gold Member scorekeeper's Avatar
    Join Date
    Jul 2016
    Location
    On a Ridge, Southern Ohio, USA
    Posts
    2,144
    Thanks so much, Anna!! Appreciate your quick response and compensation. Let's hope this issue is fixed!

  7. #57
    New Member
    Join Date
    Aug 2016
    Location
    California
    Posts
    17
    Thank you, Anna!

  8. #58
    Junior Member
    Join Date
    Jul 2016
    Posts
    79
    Thanks for the response Anna!

  9. #59
    Well guess what for the 4th week in a row we have been merged with another race, this time we held on to the lead, last week we were bumped. the issue does not appear to be solved for all yet. we enjoy the regattas but this last minute change at end of race tends to get up our nose! Please advise when you expect this to be solved for mac users

  10. #60
    This just happened to my team the race before this one. There were only two teams in the race up until the last 2 hours of it. We were in first by a long shot, then all of a sudden, we were bumped down and ended up losing our first place spot. I thought this was resolved a while back. Where is our teams compensation for being tricked by the game?

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