14.03 Technical Issues Fixed

[Anna Petrova]

Dear Townshippers,

Some of you might have experienced the following problems:

• The screen goes black while visiting your friends' towns;
• Inability to enter the game;
• Issues with rewards.

Our devs have already stabilized the situation. We’d appreciate it if you could do the following:

1. Kindly reopen the game.
2. If the problem persists, please reinstall the game. No worries, it won’t affect your current progress.

Kindly note that certain rewards were temporarily disabled for some players to eliminate this issue, which will be fixed shortly in the next update. An appropriate compensation will be issued to the affected players as well. We apologize for any inconvenience.

Sincerely yours,
The Township Team

[New_Town]

Thank You Township team for the positive news :-)

[Nana]

Great news Anna!

[Landon Clary Eason]

Yawl do a Fantastic job for us!!!!! The game stays fun with the new items we get!

Any idea on when the update for Android will come through?

[Ann]

Im sooooo annoyed! I had completed 3 tasks this morning, then got the dreaded black screen and couldn't get back into the game for 3 hours........i finally managed to log back in, everything was ok, but then after a few minutes, i got kicked back out of the game completely, when i managed to log back again, my finished tasks had disappeared! It seems as though my game had jumped back in time to 7am this morning. Ive lost those tasks and all the rest of the progress i had made. Ive filed a complaint but am not hopeful of receiving a reply any time soon!

[Vuurvl]

Very welcome news indeed! And in good speed too, high five for the team!

Kindly note that certain rewards were temporarily disabled for some players to eliminate this issue, which will be fixed shortly in the next update. An appropriate compensation will be issued to the affected players as well. We apologize for any inconvenience.

Would you mind being a bit more specific about which rewards were disabled for which players?

[Vuurvl]

Are regatta points/finished tasks among the rewards that were disabled for some players?

Oh and thanks for the 5 tcash compensation that just came in.

[scorekeeper]

I would like to respond "dd's post" on closed thread. Is it really bad business for a company to issue a status report every 6-8 hours? I don't think that is to much to ask! Even to say..hey, still working on issue.

Anna, thank you for letting us know the status. Now to go see if I can visit other towns

[KakuteMT]

The issues have NOT been fixed, thank you. I have done exactly as recommended and STILL cannot log into my game, stuck on loading screen. Android, no update, have reinstalled. Nothing. Not happy. Don't claim to have fixed the issues when clearly they are not fixed.

[Da Ge]

with the fixed, i lost all progress made (completed 3 tasks, 60k coins, 13 tcash, 20k xp) for the pass 7hrs and failed 1 task. as it brings us few hours back!
i got my plane back requesting the same products as this morning..
however, my dealer time keep ticking!

not sure how many members encounter this but ya, just hope playrix at least recover back our progress..