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Thread: Common Issue: T-Cash Taken Away Because Of Alleged Cheating

  1. #101
    https://support.google.com/googlepla.../2479637?hl=en

    Google does not give refunds for most Google Play purchases. However there are exceptions (see refund polices bellow)...

  2. #102
    Quote Originally Posted by DanceWithWinds View Post
    Has anyone effected by this, continued to play, and/or have even dared to receive your gifts other players have sent you, and/or opened balloons?
    I personally have not, and will not.
    Attachment 22188
    Yes, I am the daring type. I continue playing as ever and even bought a special offer yesterday, but only after I received a message from Cistomer Service that they are working on the issue.
    I do admit that I look at my amount of T cash every time I start the game. It‘s a bit like putting your money out on the street and hoping nobody takes it!

  3. #103
    Once again:

    Quote Originally Posted by Amoria View Post
    I just wanted to ask that those unaffected by the recent removal of T-Cash try and refrain from minimizing the hurt feelings of those affected. The Harbor Glitch was understandably a huge frustration for everyone and it's great that it has been patched. But this is it's own issue. We'd really like to ensure the forums remain a helpful and supportive place.

    We'd also like to keep this thread largely for those who have been affected to post about their experiences. Advice about how to report things to Playrix, Amazon, Apple, etc. and general commiseration is, of course, still and always welcome.
    Town: Amoria (Level 90)
    Platform: iOS (WVMX6K) + Facebook
    Always looking for friends who are kind, helpful, & design their towns to look like real ones.

  4. #104
    Is there an eta for return of people’s Tcash that has been taken unfairly?

  5. #105
    Quote Originally Posted by Amoria View Post
    Once again:

    Thank you Amoria for reposting. There is a lot of frustration and anger does not need to be placed with it from some that deem it necessary to bring it onto those that are hurt by all of this.

  6. #106
    Hi all, some T Cash was returned to me just now, but unfortunately only half of what was taken. I wrote to Customer Service asking them if they cannot see in their data how much cash was taken. I‘ll keep you informed.

  7. #107
    Quote Originally Posted by Elvengirl View Post
    Hi all, some T Cash was returned to me just now, but unfortunately only half of what was taken. I wrote to Customer Service asking them if they cannot see in their data how much cash was taken. I‘ll keep you informed.
    That is great news Elvengirl.

  8. #108
    I’m just surprised that anyone would buy 2000 Tcash.

  9. #109
    Hi, friends.

    do not be afraid if your money is empty.
    the playrix team will return it.
    if you really do not cheat.
    wait and be patient. they are working hard to solve this problem.

    nice work of the playrix team

  10. #110
    Dear Players,

    Thanks a lot for your patience! We'd like to inform you that the problem should be fixed now.

    Our developers added the missing T-cash to your account. Also, our specialists introduced all of the necessary changes to prevent such unfortunate situations from happening in future.

    We sincerely apologize for the difficulties you came across because of this issue. Please do not hesitate to contact our Customer Support if further assistance is needed.

    Regards,
    Natasha

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