9 Days & Not A Peep Out Of Customer Service!

[Bonabeans]

Why is it that after NINE days I hear nothing from support??? I paid for tcash and it said it didnt go through ($9.99) then later I tried again ($4.99) same thing, I then see it went through my bank-both of them, so I contacted customer support-twice now- and not a word!! RIght in the middle of a regatta!!!! I'll just let you know that very crappy customer service is why I left another game and it seems this is a HUGE issue for this company as I've seen several comments all over about this customer service issue. Perhaps you should work on this? UGH!

[Anna Petrova]

Dear Bonabeans,
I'm sorry to hear about the issues you're experiencing. Could you please pm me your in-game request ID (tap the info icon in the upper right corner of the chat)?

Thank you in advance!

Regards,
Anna

[Veganville]

Hi and welcome to the forum. You are not alone. Right now there are dozens of complaints about customer service.

Did you at least get an auto-reply from reporting your issue through the in-game contact screen? If you didn't, it might not have reached them. Try again. When you get the auto-reply make sure you responded NO, your problems were not solved. That keeps your ticket open and pushes it to the queue.

Other than that I'm sorry I have no good advice. In the last few weeks there was a cheating glitch and the game developers are working on resolving those reports and dealing with anyone who cheated. I see today that they have a new mess on their hands with people being unfairly flagged for cheating, and now even more angry people.

[Bonabeans]

Thank you for your response, Veganville. I did get auto responses, but I was unaware we could respond as they are auto-sent. I did do so now, Thank you. I'm sorry to hear they are having these difficulties, but I stand by what I said as I know this has been an ongoing issue having come to read threads for answers a few times as well as their FB and in the ratings in the game store. Anyway, I appreciate your time, thank you!

[Tarkus]

The old customer support email now is an auto reply that tells you to submit problem from within the game.

Tarkus

[_DD_]

I'm wondering now, Bonabeans: did you also see Anna's reply to you, above Veganville's? that could help as well.

Thank you for your response, Veganville. I did get auto responses, but I was unaware we could respond as they are auto-sent. I did do so now, Thank you. I'm sorry to hear they are having these difficulties, but I stand by what I said as I know this has been an ongoing issue having come to read threads for answers a few times as well as their FB and in the ratings in the game store. Anyway, I appreciate your time, thank you!