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Thread: Please Playrix Staff Check My Screenshot! My items have vanished! Help!

  1. #1
    Junior Member
    Join Date
    Sep 2017
    Posts
    30

    Please Playrix Staff Check My Screenshot! My items have vanished! Help!

    Has this happened to anyone please?
    2 days ago I had 49 diamonds and 1557 gold coins.
    Yesterday, same time, after feeding my 3 tanks and receiving 1 free diamond and several coins... I am down to 45 diamonds and the same amount of coins!
    That means that 5 diamonds have disappeared and quite a few coins!
    According to the helpdesk : (quote) " we couldn't find anything wrong, this is a problem due to a bad Wi-Fi connection"
    How unfair is that!
    If anyone from the Playrix community and staff members read my post : PLEASE give me back my missing items!
    Thank you
    Attached Images Attached Images

  2. #2
    Quote Originally Posted by Cesaria View Post
    Has this happened to anyone please?
    2 days ago I had 49 diamonds and 1557 gold coins.
    Yesterday, same time, after feeding my 3 tanks and receiving 1 free diamond and several coins... I am down to 45 diamonds and the same amount of coins!
    That means that 5 diamonds have disappeared and quite a few coins!
    According to the helpdesk : (quote) " we couldn't find anything wrong, this is a problem due to a bad Wi-Fi connection"
    How unfair is that!
    If anyone from the Playrix community and staff members read my post : PLEASE give me back my missing items!
    Thank you
    Hi there! So sorry to hear about this issue I've already passed this info to the team, and one of our agents will get back to you soon!

  3. #3
    Gold Member _DD_'s Avatar
    Join Date
    Jul 2016
    Location
    Germany
    Posts
    8,978
    wow-day today, it seems! thank you for this reaction, Lyuba

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