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Type: Posts; User: debville

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  1. Replies
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    I am still having issues with my support tickets....

    I am still having issues with my support tickets. I just now got a reply from my in-game support request, and the timestamp on when it was sent from them was over 2 days ago! Why on earth would it...
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    26
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    2,951

    Misttree - same thing happened to me but the...

    Misttree - same thing happened to me but the first day of the event. I lost everything I had made to prepare for it, all the factory items as well as color blocks. I never got those back, even though...
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    I am finally back up and running with the event!...

    I am finally back up and running with the event! Thanks everyone who helped get this restored.
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    577

    Thanks Nevada! I just submitted another trouble...

    Thanks Nevada! I just submitted another trouble ticket and it also has disappeared and I had not restarted the game or done anything else. I just closed the window after I replied to the auto-reply...
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    577

    To try to recover my missing tickets I have...

    To try to recover my missing tickets I have restarted my game, rebooted my tablet, cleared my cache, disconnected and reconnected to Facebook and Google Play, and also reinstalled the game. No luck!...
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    Disappearing support tickets!!

    I have had this happen several times in the past week - I submit an in-game support ticket, then later go back to add more comments or see if I have had a response, and either the ticket is gone or I...
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    2,951

    I definitely meet any minimum requirements and...

    I definitely meet any minimum requirements and then some! I have a Samsung Galaxy S3 tablet (newest model with newest version of Android) and have played the same event other times when they have had...
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    2,951

    Bess - any update on when this might be fixed? I...

    Bess - any update on when this might be fixed? I really miss getting to play this event. :(
  9. Replies
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    2,951

    Not sure why I lost my in game support ticket...

    Not sure why I lost my in game support ticket when reinstalling. Perhaps because I didn't get a reply yet? When I went back to view what I had sent, there was no message at all. This actually...
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    2,951

    I did, and replied again, but then got nothing....

    I did, and replied again, but then got nothing. Then I lost that ticket when I uninstalled/reinstalled again - so had to start a new one this morning. Now I am getting at least some response, and...
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    I had made a ton of color blocks as well as the...

    I had made a ton of color blocks as well as the game related items, but now they are all gone. Really upsets me I sent so many helicopters! It says my event has ended as well. No response from...
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    My game is showing that is has ended already!...

    My game is showing that is has ended already! What's going on?

    32688
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    Thanks for the link. It could be related, or...

    Thanks for the link. It could be related, or perhaps an issue with iOS update being out and I don't have the Android update available yet. Hopefully once all the updates have rolled out, things will...
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    Syncing issue on task board, chat window

    In the past couple of weeks, I (and others) have noticed a syncing issue with requests for help. We might see several people in the chat window have asked for help, but when you go to their town,...
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    We had this happen in the early days of the co-op...

    We had this happen in the early days of the co-op - and eventually we determined that someone had to be dumping them. There is sometimes a lag in syncing the game if someone switches devices, so they...
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    I always "like" the towns of those who help me...

    I always "like" the towns of those who help me the most, regardless of what their towns look like. So, if you are a really helpful neighbor, that should also get you plenty of "likes". ;)
  17. Thread: Lost Ingots

    by debville
    Replies
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    587

    You will need to report this from within your...

    You will need to report this from within your game so they can look at your game data. They may find that you inadvertently used them for another upgrade without realizing it. I reported some missing...
  18. This sounds like a syncing issue. In other words,...

    This sounds like a syncing issue. In other words, what you see on your task board may be delayed from what others in your co-op may see because of a slow internet issue or a bad connection. If you...
  19. Thread: download

    by debville
    Replies
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    734

    The PC version of the game is totally different...

    The PC version of the game is totally different from the version you have on your phone. Those two cannot be synced as they are different games with only some similarities.
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    Hmmm.... Maybe I was looking at this wrong all...

    Hmmm.... Maybe I was looking at this wrong all along!! I have over 3000 points - but was thinking it was increasing by the 160+ points each time, but I see now that wouldn't make sense since I would...
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    Even weirder.... I took a screenshot of my total...

    Even weirder.... I took a screenshot of my total before doing another round - I earned 166 points, but my total only changed by 12 points! I will send screenshots to support.
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    I do see the problem with your team - those...

    I do see the problem with your team - those members that aren't doing all 15-16 tasks are causing you to drop in rank. However, on our team, we have every member finishing all tasks and we do mostly...
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    No longer getting event points earned.

    Anyone else having this issue? For at least the last 3 times I have filled all orders (6 rounds total) I have not received the points I earned. I earned at least 150 points each time but my total has...
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    There are times I wish we could buy special...

    There are times I wish we could buy special boosters but I know that there are those who spend an obscene amount of money in the game who would just use that to gain even more of an unfair advantage...
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    I love this idea. As it is, whenever a new member...

    I love this idea. As it is, whenever a new member joins we have to post a series of messages in chat to let them know our rules and hope that they see it before they get bumped way down the list. It...
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