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Type: Posts; User: Albina Syrbu

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  1. Replies
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    9,679

    Hi, We fully share your concern regarding the...

    Hi,

    We fully share your concern regarding the spam flow, and we've been looking for solution since the beginning of last week. Thank you guys for your cooperation and advice! I'll let you know...
  2. Hi, We would like to inform you that during...

    Hi,

    We would like to inform you that during this race there was a technical problem which led to unequal number of participants in competing teams. The devs fixed this issue, that's why your...
  3. Replies
    7
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    1,380

    Thank you for bringing my attention to this...

    Thank you for bringing my attention to this important thread, _DD_! I am very sorry for leaving it without feedback for this long. I posted in both threads)
  4. Hi, I need to apologize for the delay in...

    Hi,
    I need to apologize for the delay in replying here. The devs needed some time to review all the feedback regarding the last update, but it took longer than usually due to a few bugs arisen. We...
  5. Replies
    112
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    17,107

    Hi, I need to apologize for such a big delay in...

    Hi,
    I need to apologize for such a big delay in replying here. The devs needed some time to review all the feedback regarding the last update, but it took longer than usually due to a few bugs...
  6. Replies
    7
    Views
    1,380

    Hi, I have removed spam messages from Township...

    Hi,
    I have removed spam messages from Township and Gardenscapes forums. Huge thanks for your continued help with that, Amoria, Graylady and others! Whenever I come across spam here, I remove it and...
  7. Replies
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    5,122

    Our lovely Townshippers, THANK YOU so much on...

    Our lovely Townshippers,

    THANK YOU so much on behalf of the whole Playrix team for your wonderful feedback, we were really thrilled to discover this thread! :o Dear cdosr, your open letter was...
  8. Hi Windows users, Thank you for your feedback!...

    Hi Windows users,

    Thank you for your feedback! If any of you still have your zoos/towns empty, kindly install the new hot-fix patch. It's version 4.5.2 (the previous was 4.5.1). If the problem...
  9. Sticky: Hi folks, I am glad to let you know that the...

    Hi folks,

    I am glad to let you know that the update will surely be out before the 6th of October . No exact date, unfortunately, but that's the deadline. Final testings are being performed at the...
  10. Replies
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    7,988

    Dear guys, Sharing your experience is not...

    Dear guys,

    Sharing your experience is not restricted of course :)

    We have a standard defined compensation for these cases. I can assure you that we value all our customers equally. If any users...
  11. Sticky: Hi, I am really sorry for any misunderstanding...

    Hi,

    I am really sorry for any misunderstanding - I did not mean the 20th Sep., but 20's, the end of the month. I have requested the release date from the devs. Unfortunately, it is not yet...
  12. Really happy to hear this, Keram3! :D We would...

    Really happy to hear this, Keram3! :D

    We would be very grateful, guys, if you continue to use the Recent Ban Issue thread for the same purpose, it was supposed to serve that way initially:) This...
  13. Dear Windows users, We are extremely sorry for...

    Dear Windows users,

    We are extremely sorry for the trouble you've come across! Would you please make sure that you all installed the hot-fix update released on Friday? It must be available at the...
  14. Dear Keram3 we have found your account, sorry for...

    Dear Keram3 we have found your account, sorry for the trouble in communication! Please try to re-install the game and let me know if it helped. There is some mismatch in your balance, so I am not...
  15. Thank you everyone for helping us bring honest...

    Thank you everyone for helping us bring honest players back in the game - you worked as hard as our agents and developers! And special thanks to dear Amoria for your invaluable support! Now we can...
  16. Replies
    51
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    7,988

    Thank you everyone for helping us bring honest...

    Thank you everyone for helping us bring honest players back in the game - you worked as hard as our agents and developers! And special thanks to dear Amoria for your invaluable support! Now we can...
  17. Replies
    51
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    7,988

    Hi everyone, We fully understand your feelings...

    Hi everyone,

    We fully understand your feelings and take the situation very seriously. I agree that scorekeeper has presented a perfect example of reply, and usually we do reply in such way. In...
  18. Replies
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    7,988

    Recent Ban Issue

    Dear Townshippers!

    Last week our developers performed a global check of suspicious accounts and, as a result, thousands of cheaters were banned. We are very sorry to hear that it has affected some...
  19. Hi everyone, The update is not yet fully...

    Hi everyone,
    The update is not yet fully released, but it will be soon :D Those who have trouble with trains and profile pics, kindly write to support. Please include screensots of the train issue....
  20. Hi, I am glad to let you know that there is no...

    Hi,
    I am glad to let you know that there is no bug. Uncomplete teams sometimes get merged with larger ones, or divided between a few big teams. 16 members is a rare case, but sometimes it is needed...
  21. Hi, I am sorry to hear about this issue. We are...

    Hi,
    I am sorry to hear about this issue. We are looking into the situation now, and I'll get back with some information in the nearest time.
  22. Hi Townshippers! We fully share your concern...

    Hi Townshippers!

    We fully share your concern about cheating and appreciate your conscientiousness! Our specialists checked #PN5KUQ co-op twice, and we are glad to let you know that they are not...
  23. Sticky: Dear Mac users, The 5.0.0 update has not been...

    Dear Mac users,

    The 5.0.0 update has not been launched due to technical reasons. Let me bring you the sincerest apologies from our developers. The 5.1.0 version will be released in the 20es of...
  24. Hi again, This has already been pointed out,...

    Hi again,

    This has already been pointed out, but additional info might be helpful for the future:
    try to install the update directly from your app store account, opening the section 'Updates', at...
  25. Replies
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    25,394

    Hi everyone, Your feedback is very much...

    Hi everyone,

    Your feedback is very much appreciated! It was passed onto the developers and have already been reviewed! There will surely be new land expansions in the next update. As for the...
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