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Type: Posts; User: dreadnought

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  1. Replies
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    940

    Please check the second post of this thread which...

    Please check the second post of this thread which contains a link to an online form that can be used when you can't get into the game at all.
  2. Replies
    1
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    60

    Hi, If you're missing any items - coins,...

    Hi,

    If you're missing any items - coins, rewards, boosters, etc. you will have to report it directly from your game (Settings > Help and Support > Missing Items) and the support team will restore...
  3. Replies
    19
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    940

    Hi all, I'm trying to find out more info...

    Hi all,

    I'm trying to find out more info about this issue, so i'd like to know - what platform are you playing on? The mobile version (Android/iOS), or the facebook/gameroom version?

    In the...
  4. Replies
    260
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    17,514

    The problem with syncing right now is that the...

    The problem with syncing right now is that the same town is running on two versions of the game, and they are not compatible with eachother - one wants the updated version, one doesn't even see the...
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    8
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    486

    Was wondering if this update contains this task...

    Was wondering if this update contains this task for the upcoming season... :rolleyes:
  6. Replies
    68
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    5,288

    Sticky: If you are playing on two devices - Kindle and...

    If you are playing on two devices - Kindle and Android, or Kindle and iOS, you won't be able to play on your Kindle device (and sync your progress with the android/iOS) until it receives the latest...
  7. Replies
    5
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    205

    Hi, The best way to ensure that the devs are...

    Hi,

    The best way to ensure that the devs are aware of this issue is to report it directly from within your games (Settings > Help and Support). That way, they will automatically get all the data...
  8. Replies
    68
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    5,288

    Sticky: Hi, Were you connected to facebook? Did you...

    Hi,

    Were you connected to facebook? Did you go through the tutorial? Usually the message to load your old town appears after going through the tutorial again.
  9. Replies
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    Hi, You should send that screenshot to...

    Hi,

    You should send that screenshot to support, and they will help you out further. You can find here a guide on how to do that.
  10. Replies
    1
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    106

    Hi, The only way to add more than 50 friends...

    Hi,

    The only way to add more than 50 friends (which is the in-game friends limit) is via facebook. You must first add other players as friends on facebook, and once you're friends there, they...
  11. Replies
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    824

    Hi, The initial response is always automated,...

    Hi,

    The initial response is always automated, just to let you know that they received your message. You have to reply to that, letting them know that you are still in need of assistance, and...
  12. Replies
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    I posted screenshots of the event decorations...

    I posted screenshots of the event decorations HERE. :)
  13. Replies
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    2,553

    Here are the event decorations: ...

    Here are the event decorations:

    https://i.imgur.com/IufLS5I.png?1

    https://i.imgur.com/2FK2Hrs.png?1
  14. Replies
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    82

    Hi, If you're missing items in the game...

    Hi,

    If you're missing items in the game (coins, rewards, stars, etc.) you should contact support directly from within the game (Settings > Help and Support) and they will fix it for you. Keep in...
  15. Replies
    2
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    206

    Hi, All purchases are made from the store you...

    Hi,

    All purchases are made from the store you downloaded the app from, not with Playrix directly. First you should contact your app store, and they will check your account and see what went wrong....
  16. Replies
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    25,459

    Sticky: Thank you, the list is now updated! :) The...

    Thank you, the list is now updated! :)



    The list you posted has been re-sized ;)
  17. Replies
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    25,459

    Sticky: In the beta version it needed 113 glass, 35...

    In the beta version it needed 113 glass, 35 drills and 36 electric saws. I haven't seen anyone say that it changed since then.

    Edit: if someone can confirm that these are still the right amounts,...
  18. Replies
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    193

    Hi, There is no information in advance on...

    Hi,

    There is no information in advance on what the next seasonal tasks will be, we will have to wait until the new season begins. :)
  19. Thread: Level 16

    by dreadnought
    Replies
    1
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    197

    Hi, Is this the same level you have? ...

    Hi,

    Is this the same level you have?


    https://www.youtube.com/watch?v=VOyTYuzHFT4
  20. Replies
    3
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    175

    Can you clarify a bit what the problem is? Did...

    Can you clarify a bit what the problem is? Did you change devices, or want to switch to another account on the same device?
  21. Replies
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    175

    In order to transfer your progress from one...

    In order to transfer your progress from one device to another you must be either connected to facebook or GoogleGames/GameCenter. In order to transfer progress across different operating systems...
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    140

    Hi! I'm afraid that when choosing to delete...

    Hi!

    I'm afraid that when choosing to delete your personal data, the town has been irretrievably lost. However, if you already contacted support, you must have a ticket number or Conversation ID in...
  23. Replies
    19
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    940

    You'll have to send a report to the support team...

    You'll have to send a report to the support team with this error - preferably send a screenshot of the error message. If you can't do that from within the game, you can use this online form to...
  24. Replies
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    17,614

    Yes, the chests are opened at the end of the...

    Yes, the chests are opened at the end of the race, and if you leave now and return, you'd have to earn new chests if you want the rewards.
  25. Thread: Crashes

    by dreadnought
    Replies
    1
    Views
    220

    Hi, You should check if the new device meets...

    Hi,

    You should check if the new device meets the minimum system requirements. If it does and that's not the problem, you can contact support by using this online form. Make sure you let them know...
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