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What sometimes can help:

make a copy of your support request including your game data (should be generated, when you open a request). Send a PM to me or any moderator. We will pass this on to...

Dear township friends,

your positive reaction to my announcement made me think about my step and change my decision. I told Natasha that I will stay as a modarator, hoping that communication will...

Hello, township fellows,

I was not very active as a moderator lately. On one side this was due to my personal situation, on the other hand I was too frustrated by Playrix's communication.

This...

Thanks for the thanks, as I said, we are doing our best, though I would love to be an admin, I'm sure I could do more then

when you type a message, with a captcha there will be a few more letters to type, where is your problem?

Reported posts go to all admins and moderators, the latter will be the ones to take action as soon as they are online and read the report.

We have a new tool that makes it easier to delete those spam posts. Please keep reporting, and we will do our best to react quickly. And I suggested to the admins that we use captchas in future.

:)

I received a note from you saying you didn't post this. Better change your password quickly

If you want to give money to a friend, buy him an iTunes card

What I mean is, copy the link in FB and report it to Playrix

Many players do not dare to update, as there have been so many issues in the past.

If you have done the update, please post your expierience here, good or bad, so others can decide what to do.
...

You can always post the link in facebook, so Playrix can take action

I agree to this, we are a worldwird community of men and women, regardless of country and culture. We are all citzens of the same planet and nobody would say that all earthlings are cheaters. So...

I'm not sure wether you are right, I had received a message that guests cannot get punitive action when trying to delete such spam posts from a non registered user.

Hi,

I have been really busy deleting all this spam over the last few days. I suggested to Playrix to, change the settings, so that only registered users will be able to post. I think this will be...

Did you buy t-cash through an app store? If so, you should deal with them. I had this expierience before with the Aplle store, and they refunded me quickly.

Thomas

I will try to contact the admins, but as graylady said, Playrix is always making us wait.

Hello Gabriel,

as you presently do not have the game installed, go to the Playrix website and post your request there.

This is not an issue which can be solved by other players.

Vee, you are taking the words right out of my mouth. I had applied for the job earlier this year because I thought I would have a closer communication with Playrix and pass player's troubles on to be...

Albina's rights have changed, she is still active, it is just the tag under her name, I will let her know.

Thomas

To all of you who had this bad expierience: Make a support request from the in game help, post your problems here and send pm's to Nastya and albina (and copies to Amoria and myself).

The more...

Please be careful with calling players cheaters. In fact, there are some, but they cheat by cracking the game to have more t-cash, and it's up to Playrix to find them. If you suspect someone to play...

Hi Pete,

if you cannot contact support from within the game, try this link. I cannot promise that you will get a better reaction, but I think it's worth a try.

Good luck! Thomas

Please read the "Loss and progress of items" section in help

I doubt, that one player has two identities on one device, he can however have two of them on two devices

I wonder why a member of...